Zen PlannerReviews of zenplanner.com

Customer service is way too slow when you are an overseas customer. Also, customer service respond in a lazy manner. They don't look to see who is writing the email, they always address everyone sending an email as "Ken" (The person registered as the owner of the business) and Instead of replying with a thorough email to ask for more information should they need It, the response is often a 1 or 2 sentence and ALWAYS requires back and forth emailing for them to gather enough information.

Embedding into my site never works properly.

There are many features that don’t exist or that are very complicated to use. Simple things like changing a bill date even when I go through the help center just don’t work for me. Would love to be able to change the coach for a class through the app but it is a long process on the back end instead. We would also love different payment options for drop ins to chose when registering online. Would love to be notified of everyone’s bill that is paid automatically in one email vs each individually. Lastly, the fact that I have to go through a separate merchant account to refund a payment is a pain and should be a more streamlined process.

The customer support is great, I would give their response time and support 4 stars. But I think ZP needs to improve the use of the site. Entering a new member is fairly easy, some of the reports are easy to run. If not, I can email customer support and they are quit to assist me. The retail section, it takes a while to update or delete one item, you have to do it one at a time. The site times out or logs me out after not using it for about 10 minutes, this get frustrating because I have to log in, then an error pops up, so I have to completely close out my screen and log back in. Very time consuming.

Glitchy platform. Not user friendly. Tech support team are difficult. I understand that Zen Planner is one of the best platform for gym mamnagement, and when I use Zen Planner on a daily basis, Iam disappointed that this is as good as it gets.

Set up is fast... get you going then its harder to get good information.

Zen Planner is a fantastic app, but could be improved through easier navigation forwards and backwards between pages. Greater ability of the user to generate reports such as: number of members on each membership etc...

Overall its good software, but Android needs work!