Zen PlannerReviews of zenplanner.com

Zen Planner has great potential and (for the most part) great customer service, however, I had had multiple instances where I get ahold of someone for customer support and get told how to do something incorrectly, which is very frustrating. It is hard to know that something isn't set up correctly until it's too late. This has included items such as automated emails that get set up incorrectly, membership renewals that don't carry over correctly, etc. It is frustrating and there are definitely changes to ZP that I would like to see (example: not allowing members to book classes before they've paid). Overall I do like the software, but it is a bit confusing to use and it's frustrating when you're told to do something one way and then end up having to figure it out yourself anyway when it doesn't work the way customer support said it would.

In Australia there are a few features that are not there .. no texting options. You can’t get reports on body weight in one general report . I think a lot if other companies have added quite a few great features which does have me thinking above moving as you are manly focused on your American audience . Customer service is good . Your services seem to be directed more at CrossFit then a normal functional training gym

In general, an OK platform and experience for the most part. When we have issues with features, or missing features, its hard to get the ZP support team to take them seriously - they tend to respond with 'not a priority right now', which is frustrating to us as customers. I hope that, as they mature, they will become more responsive to customer suggestions and comments.

I cannot get through on the phone

The system does what it was intended to do, when it works. Giving my clients the power to schedule online eases some stress--except when I have to intervene because it's not working for them. Online payment collection and document signing is also a time (and paper) saver. Some days, I spend a load of time trying to get the system to just login. There are some basic features that would make it more user friendly and there are some features such as the timeout reset (which is intended for security but if ill-timed, can undo any work in progress) that rearrange the way I have to work and this isn't always convenient. If I hadn't invested the incredible amount of time in set up, I would move my service. I have done the research and have a back up plan. If these problems continue to compound, I'll sacrifice the time to save the frustration.

Decent software. Fair price. UX is cumbersome. Reporting is powerful but again... just not designed well.

There have been technical difficulties that have hurt our business, administration, and customer service. We have been waiting for MONTHS now to get one of the glitches fixed, with no indication as to when it will be resolved, which is really unacceptable.

As Zen Planner has grown the customer service has taken a toll. With ZP only because it is too big of a pain to switch.