ZenotiReviews of zenoti.com

Very evolved system that can be customised to your business needs.

Before choosing a management system for our spa, I spent a considerable amount of time researching different platforms. Our business has a complex structure that requires managing therapist schedules, room availability, online bookings, commission calculations, detailed reports, and client follow-ups. Because of this, we needed a system that was both powerful and flexible enough to adapt to our operations. After evaluating several solutions, Zenoti seemed to be the most complete option available. Today, after several months of implementation and daily use, I can confidently say that choosing Zenoti was the right decision for our business. The implementation process required time and effort because we wanted the system to be configured properly to match our operational workflow. It was not a quick setup, but the results were definitely worth the investment of time. I would like to give special recognition to Mr. Rachit Agrawal, Product Manager, and his team. Their support throughout the implementation process was exceptional. Rachit was extremely patient, professional, and always available to help. On several occasions, he spent long sessions with us on live calls to carefully resolve issues and finalize the configuration. That level of dedication and responsiveness made a real difference in the success of our implementation. One of the most important aspects when working with a software partner is the quality of support, and in this regard the Zenoti team has been excellent. Now that the system has been fully implemented for several months, we can clearly see the positive impact on our daily operations. Our front desk team is much more organized, scheduling is smoother, and we have better control over appointments, therapist planning, and client follow-ups. Zenoti is a very powerful platform for spa and wellness businesses that require a professional and scalable management system. Thank you to the Zenoti team for their support and dedication.

it's great experience working with Adam and team!

Cannot recommend Zenoti as a whole enough. Completely transformed our salon and the day to day running. Mark from the UK Team is a life saver, any issues we have are dealt with very quickly and thoroughly, he's definitely played a part in our growth, can't recommend him enough if you ever need assistance from the team.

I use zenoti as my clinic CRM as it does everything you could ever wish for it to do. While it is complex to learn and I am still learning every day. The management team especially Mark are so helpful and usually very responsive, even with non urgent requests.

Mark is amazing - Ive worked with the Zenoti system for years now and he is the only one who went out his way to really explain everything and even did a step by step video to show what he means!! I hope I get him agaain when im stuck!

I have been using Zenoti for around two years now. It is a very comprehensive system with a huge number of functionalities that can really support the running of a business. However, because there are so many features, it can initially be quite difficult to learn and navigate. For this reason, the UK support team is absolutely vital. Without their support, it would have been extremely difficult to fully understand the system and use it to its full potential. As someone who is not particularly confident with technology, I honestly think I would have given up without their help. Mark from the UK support team has been invaluable. He is extremely patient, takes the time to listen to all concerns, and genuinely tries to understand our business and what we need in order to help it run smoothly and effectively. If he says he will look into something, he always follows through and keeps us updated on any progress or issues being investigated. I can always contact him by phone or arrange a meeting where we can share screens, which is incredibly helpful for understanding what we need to do or where we may be going wrong. Having that level of support makes a huge difference and gives us confidence that we are using the system in the best way possible.

Mark possesses extensive knowledge and is exceptionally helpful, providing outstanding customer service. You are truly in capable hands with him. He is attentive when we encounter issues, addressing them in a clear and timely fashion, and we consistently appreciate his willingness to go above and beyond for us.