ZenotiReviews of zenoti.com

I want to start by saying that the implementation of Zenoti was a pleasant experience. It started slow, but once we got going, things picked up and were completed quickly. Our project was managed by Kanika, and the team assigned to our project guided and supported us very well. I would also like to highlight the Hyperconnect implementation, as this is an area where things could have been improved. The communication wasn't clear, and it took some time to get a response regarding the next steps. However, this was managed and handled well after we raised the issue. I want to single out one person and say that he is the reason for the 5-star rating. Mohammed Adnan helped us tremendously and also advised us on certain aspects of the implementation. We thought he was the project manager, because we spoke to him almost every day, and he responded very quickly to our queries, even on weekends! I can't say enough positive things about him, but to keep it short: I don't think the implementation would have been a success, both before and after launch, if it weren't for him.

Ramanna has been incredibly supportive and helpful with so many things in Zenoti, from updating pricing to answering questions and assisting whenever we run into system issues. She’s always quick to step in and find solutions, and what really stands out is how reliable and approachable she is, even when she’s on holiday 🙏🏻💞 she still makes time to help us out. We truly appreciate all her support and everything she does to keep things running smoothly.

Narveer was very helpful and patient in helping me navigate through the system and setting up service and forms. I am grateful for the time he has taken to go through the process with me step by step. He is amazing!

Very efficient and super helpful, Moussa helped ressolve my issue very quickly for email marketing!

Very good support from Zenoti today with Moussa. Swift response and Moussa was super quick to solve the issue I had. I'm very grateful for your good work.

Our experience with converting to Zenoti has been very good. Their entire implementation team is very knowledgeable, patient and experienced. They take the time to explain issues and walk through solutions in an understandable way that we can do ourselves moving forward. The customer service and training team is amazing.

The support team are so efficient and helpful. Ramanna is the best !

Ramana is consistently very helpful and always goes out of the way to support others. Whether it’s offering guidance, solving problems, or simply being available when needed, Ramana shows genuine dedication and care. His willingness to go the extra mile makes a real difference and is truly appreciated.