ZENDUCEReviews of zenduce.com

I ordered outside lights for a commercial building. The order process was very easy. The product is beautiful. They did take a little longer than expected to receive.

We love our lights! They are unique and a show stopped for sure! They took a few extra days to ship due to weather delays in my area but overall it was a great experience.

EDITED: Since writing this review, Zenduce has reevaluated the situation and rectified the out-of-pocket cost I incurred. In such, I recognize sometimes things just don’t go the way we planned, and sometimes those situations are not managed well at the moment. This situation was one of those that has been acknowledged and rectified as such. (original post was one star with the following commentary. I will leave it here for full transparency) …. I paid a little shy of 1.5k for lamps that were supposed to be matching (were not), a different size (inaccurate) and working (broken). Istead of return, which was sketchy (will only communicate via emai over days), they kept sending more bozes of parts or another lamp (requiring an electrition to put together). After finally returning on my own dime (THEY REFUSED TO PART FOR RETURN OF WRONG, BROKEN, AND NON-REQUESTED ITEMS AT ~ $380) they also denied they received the returns. I had to get proof of the delivery. I am out $380, and LOTs of hassle. WORST EVER.

Although, my client did not like the item, Zenduce assistance in helping us come to a resolution was excellent. Great Customer Service.

The delivery delays were not so bad. Had an issue with one of the globes and they semt one back right away. I would recommend this company

the product is good and was delivered on time

Good place to buy exclusive lights. The pendant lights we bought are beautiful and were packaged really well. We did have a VERY hard time with getting the product and the customer service agents, while polite, were not helpful, and often misleading. They need a better and more coordinated customer service department to make the experience better for a customer. I edited my review after discussing this with their customer service team and getting my pendant lights (delayed by about 3 weeks). They offered a small refund for my trouble and multiple hours spent on the phone. Zenduce takes pride in what they do, and want to do better, so hopefully they will continue to grow and learn!

I purchased two Lunaria chandeliers from Zenduce, and they're lovely. I took the risk of ordering from an online-only company because the customer service was stellar. I had a number of questions about appropriate lumens and number of bulbs needed for a specific, high ceiling space. Elvira responded very quickly and thoroughly with helpful information. Reasons for 4 stars instead of 5 are: 1- Some of the website information on the chandelier was either inaccurate or not clear. 2- When turning on and off the chandeliers using the remote, often not all the bulbs respond. 3- I have not been able to find matching replacement bulbs online. This may be because the lights and bulbs are of European or Asian origin and I am in the US.