We are a home furnishing and lighting store company based in the United States. We take great pride in being responsive and providing amazing customer service. We offer competitive pricing and free shipping on all products due to exclusive tie ups with our logistics partners. All our shipments are trackable. Please feel free to reach out to us using the chat option on our website if you have any queries.
ZENDUCE (zenduce.com) has 154 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
zenduce.com
Website
zenduce.com
Category
Home Goods Stores
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Utter crap. Sold as a luxury product. Produced in low cost workshop. No resemblance to photos on the website. Avoid. Transaction in dispute with AMEX.
Response from ZENDUCESep 11, 2025
Hi Catriona,
We’re sorry to hear you feel this way. While we respectfully disagree with your assessment, we believe it’s important to clarify a few details for future customers.
You reached out after the return window with concerns about the chandelier’s square profile and visible bulbs. We did not find any mention of bad product quality as this review says. We responded promptly, pointing out that both features were clearly shown in the product images and description — and matched what was delivered. We also provided images comparing the product ordered and delivered
We also shared return options as a courtesy, though we did not hear back before a chargeback was initiated. The lights were never returned to us.
Please note that the product you purchased is one of our most popular fixtures, crafted in a UL and CE-certified facility (meeting US and European standards) using premium electroplated steel — not from a low-cost workshop. We stand behind the quality and transparency of our listings, as reflected by hundreds of satisfied customers.
We are always open to constructive feedback, but we kindly ask that reviews reflect real experiences to ensure fairness for our team and future customers. We stand by the quality of our lights and the support we provide. We hope others will take the time to read through the many verified experiences from customers who received excellent service and beautiful results.
Warm regards,
Zenduce Team
RS
re S.
This company is a total scam!!!
This company is a total scam. Stay FAR away
I purchased two chandeliers, one for over $1200 and another for over $400 and what I received was absolutely infuriating.
The $400 chandelier came wrapped in tape and shoved in a cheap foam box, it looked like trash. After I finished installing it, I realized it wasn’t even the same model as the one pictured on their website!
As for the $1200 chandelier, it was shockingly cheap looking, made of plastic, with the feel of a $50 knockoff. The box contained nothing but a single A4 sheet as an installation “guide.” I didn’t even want to keep unboxing it, it was that bad.
They have NO phone number. The only way to reach them is email or an online “chat,” which is just a useless bot. I emailed customer service, explained everything, and said I was unhappy with both products, but only wanted to return the $1200 one, since the $400 one was already installed and I didn’t want to deal with more hassle.
They refused to issue a refund. They only offered store credit. I told them very clearly: I would NEVER buy from them again, so store credit is worthless to me. Still, they did nothing.
It took me a full month of back-and-forth emails just to get them to agree to a return—and I had to pay for the return shipping myself.
Then I started digging and found out this “company” has no real address, no business license, no phone support, nothing but AI images and a fake website designed to scam people.
I deeply regret not researching them before placing my order. This whole experience was a nightmare.
And just when I thought I was done with this disaster, they had the nerve to email me today asking for a 5 star review on Trustpilot in exchange for $75 in store credit?!
Seriously?!
You think I want more of your worthless store credit? Stay far away from me!
Avoid this scam company at all costs. Don’t fall for the trap like I did.
Response from ZENDUCEAug 1, 2025
Dear Re Smith,
Thank you for your feedback. We take all concerns seriously, and after thoroughly reviewing our records, we are unable to locate any order or communication under your name. That said, we’d like to clarify a few key points to ensure transparency:
Multiple Support Channels: Our toll-free customer support number is prominently displayed on our website during business hours, and we also offer 24/7 email support. Live human agents—not bots—handle all inquiries via both phone and chat.
Verified Business & Warehousing: We are a U.S.-registered business with a listed corporate address in California. Our fulfillment centers are located in New Jersey, Delaware, and overseas. All return requests are processed through our Delaware warehouse, and return instructions are always documented.
Refunds & Exceptions: We offer full refunds for returns received within our stated return window and for non-customized items. If a store credit was extended in your case, it may have been due to a late return or customization—conditions clearly stated in our return policy. Still, offering store credit is often our way of going beyond policy to accommodate exceptions.
Review Authenticity: With thousands of verified 5-star reviews across product and public platforms, we are proud of the consistent customer satisfaction we deliver. While we do occasionally offer post-purchase incentives for honest reviews, we never ask anyone to misrepresent their experience. Integrity in feedback is non-negotiable for us.
If you are indeed a customer and wish to resolve this matter, we encourage you to reach out with your order number via phone or email. We are fully committed to ensuring that any genuine concern—whether a refund, replacement, or clarification—is resolved promptly and fairly.
Sincerely,
Zenduce Customer Experience Team
RR
Rita R.
Disappointing Experience – Nice Design, Poor Execution and Support
I was genuinely excited about the Lava Pendant Light — the design looked stunning and seemed like a great fit for my project. Unfortunately, the product I received fell short of expectations. The quality did not match what was presented online, and key design elements looked and felt inconsistent in person.
What made the experience more frustrating was the customer service. I tried multiple times to resolve the issue, but each interaction felt like an uphill battle. I left the process feeling more discouraged than supported.
It’s a real shame because the aesthetic had so much potential. I truly hope Zenduce takes this feedback as an opportunity to improve both product quality and customer care.
Response from ZENDUCEJul 21, 2025
Hi Rita,
We do not seem to have any orders in your name. We also reached out you through Trustpilot to request information but have not received any information within the deadline. This leads us to believe this is a fake review from a competitor.
Lava is our best seller with the least amount of complaints. Zenduce is known for excellent customer service. We typically resolve all issues within 24-48 hours and would never leave our customers without a response.
Best regards
Zenduce Team
JW
Justin W.
Poor quality junks
Poor quality junks, everything are shipped out from China. Don't get fool by the USA address....
Response from ZENDUCEMar 4, 2025
Fake Review Alert.
Dear Justin,
We have UL listed warehouses in Delaware, New Jersey and Overseas where our shipments are sent from.
We do not find any information of your order or records of your involvement with Zenduce whatsoever. It is clear you are a competitor or service provider trying to hurt us. We will be reporting you to Trustpilot and taking necessary action.
Zenduce Team
JM
J.Miranda
Zenduce is deceitful
I ordered (10) 19.6" lava lights (in glass) which cost over $4,000. I installed the order at my customers venue not being able to tell the difference between pvc vs glass. The client recently accidentally broke one which clearly proved they were pvc and not glass as intended.
This is incredibly deceitful on Zenduce. This would reflect terribly on any business owner doing an install. Customer service asked that we uninstall, rebox, and ship back. This would leave customer without lighting. I'm highly disappointed in the order and lack of effort to make this order right.
Response from ZENDUCEFeb 25, 2025
Dear J. Miranda,
Thank you for sharing your feedback. We sincerely regret that your experience with Zenduce did not meet your expectations.
Regarding the material, PVC does not break, whereas glass is more fragile. If your client experienced breakage, this indicates that the material is indeed glass.
If this differs from your understanding, please don’t hesitate to reach out. We would be happy to address any concerns and find a resolution for you.
Best regards,
Zenduce Customer Service
LR
Lynn R.
My husband and I made a large lighting…
My husband and I made a large lighting order for our new home. The Zenduce website is great and they list they’re located in the US. Don’t be fooled… everything we received was sent directly from China. The packaging was terrible and inconsistent. Two of the largest chandeliers that we purchased arrived damaged and incorrectly customized. One chandelier was not even wired and all of the “marble” pieces were not packed securely. It was also missing instructions. We then contacted Zenduce and the only thing they initially offered was a $75 store credit. After further back and forth, they finally accepted that one of their chandeliers was their fault and sent us a shipping label. We have not received the refund yet. They refused to take responsibility for the other chandelier and are making us pay hundreds of dollars to ship back the products. We have been purchasing furniture and other things for our new home recently and Zenduce has provided the worse customer service out of all of our vendors. I recommend not buying from them and spending a bit more on high quality lights with a reputable company that has ethical customer service.
Response from ZENDUCEJan 11, 2025
Hi Lynn,
Thanks for your feedback. Our records indicate all products in your order were customised to suit your preferences. Upon receipt, you reported damage for the marble chandelier for which we offered complete replacements. You changed your mind and requested a refund, which was issued without you having to return the chandelier.
For other products that came in normal condition, we already made an exemption (despite the order being customised) and issued full refund for the entire order. Our return policy is industry standard and requires customers to send the items back to us. We operate with the most ethical standard as evident from most other reviews.
Look forward to serving you better next time.
Best regards
Zenduce Team
KH
kendrick H.
This company sent me an item that did…
This company sent me an item that did not appear like the one ordered. The item was broken. I returned the item to them via the UPS direct pickup they sent and they've now said they never recieved the item. This company is a scam.
Response from ZENDUCENov 2, 2024
Hi Kendrick,
Thanks for your valuable feedback. This is a misunderstanding because we have not arranged a return pick up of your product. Our team has been actively communicating and following up with you for details of the returned item but no information is available at your end. It would appear the product has been picked up by someone else by error. Please reach out to us via email so we can investigate the issue and provide a resolution.
Best regards
Zenduce Team
