ZendeskReviews of zendesk.com

The Zendesk Shopify App and software are great! You can see all the information you need about the customer and do not have to log in to the admin area of the Shopify Shop. Especially great is their own support team. Due to a mistake, I accidentally paid 228$ too much. They didn't have to refund me, but they did within a day! Much love going out to Ella and Greg from Zendesk!

I ordered the multi function saw with protective case and 9pcs of saw blades from HourlyholidayDeals of Zendesk. My order #23955 arrived late without the protective case and only 3pcs of saw blades. Customer service has been slow, but I finally received my complete order after reporting the missing items . I think there's a lag time due to the proximity of the shipper being in China.

Great tool! Made our life so easy! A very happy customer

Even though we canceled, Zendesk proved its high-class and humane customer service by still reacting and solving an issue we had incredibly quickly and hassle free. In that kind of scenario, where a company has no future benefit of a customer, true class really shows itself by still helping in this kind of way! Apart from that, the knowledge base has always been very useful to us, though the other features didn't quite meet our needs. German: Wir hatten zwar gekündigt, da es nicht ganz unsere Bedürfnisse erfüllte, aber die 3 Jahre, die wir die Wissensdatenbank nutzten, waren zu unserer vollsten Zufriedenheit. Obwohl wir bereits gekündigt hatten, war der Kundenservice zudem bei einem kurz vor Ablauf aufgetretenen Problem extrem schnell und hilfreich - da zeigt sich wahre Kundenorientierung: Top Service, obwohl von dem Kunden (in dem Fall uns) keine zukünftige Zahlung ins Aussicht war.

just perfect for me.

I suspect the low reviews are users not experiencing the Enterprise level of support. The software is astounding. I am a power user, managing approximately 80+ users. To my knowledge, we have never experienced a "bug". That's not to say there aren't things we wished worked better, but the software is incredibly stable.

I've been using Zendesk for a couple of years now and not only is a fantastic tool, but it also keeps on evolving and adding new features and capabilities. I can mention several interesting and invaluable features but just to highlight a few: Answer bot, reporting (insights), talk, triggers, etc. Would definitely recommend it and advise you ignore the bad reviews.

Zendesk is by far the best customer service system I have used. The custom reporting is brilliant allowing us to monitor and improve our performance. Well worth it!