ZendeskReviews of zendesk.com

Helt horribel upplevelse med 0 support från deras sida

this is the worst platform with horrible customer service, avoid it at all cost

Zendesk is absurdly expensive, unnecessarily complicated, and has potentially the worst customer support I've ever worked with, which is ironic since they are literally a customer support platform. Our team has spent countless hours trying to fix the issues we have with this platform without success. We've had to hire "Zendesk specialists" because the actual support just doesn't respond. In the 3 years we've used Zendesk I have never been able to talk to someone about our issues on the phone. This combined with the exorbitant cost make Zendesk the worst ticketing platform around. There are plenty of alternatives that are literally 1/10th the price, with teams that will actually help. Some examples of our technical issues include: Phone systems consistently not ringing, ticket creation delays (sometimes up to 48 hours after the client email/phone call), and the inability to access reporting and back end data. As we transition to a better platform Zendesk support won't even respond to our requests to port phone numbers out. So at the end of this terrible experience we can't even take the phone numbers that we paid for with us. If you are considering Zendesk, please save yourself the headache and choose another platform.

Dopo un anno non ho ancora ricevuto un rimborso di circa 100€ per prodotti mancanti in 4 ordini di Farmae’ Continuo a riceve mail di risposta inconcludenti

Support ist eine Katastrophe. Software fehlerhaft und support inkompetent.

Oral b support Supporto pessimo, risposte intermittenti a intervalli irregolari da persone diverse per cui ogni mail si ripartiva da zero. Dopo 40 giorni mi offrono un 20 percento di rimborso per un prodotto difettoso. Pessimi

ExpressVPN started using it and support is just terrible. Answering slowly, pretending that the issue doesn't exist, asking the same information multiple times. After they don't have excuse their reply is always "looks like it's not supported and we cannot give you ETA". But it must be supported based on documentation and worked before. Support is just really, really bad

We were not alerted in due time when your servers crashed/failed and we scrambled to find the source of the problem only to realize it was on your side 24-48 hours later. Need to have Senior manager cell phones on a dispatch list so they can be alerted in real time there is an outage.