ZendeskReviews of zendesk.com

Outsourced customer service platform that is not fussy about supporting Chinese scam websites such as UKnewy.com, kunbuo.com and vgoodt.com. If you realise after your initial 'purchase' that Zendesk.com is the company giving you updates on delivery etc. then you have a high possibility of being defrauded. This is not a reputable company and will deny any responsibility when you lose your money.

Dealing with Zendesk -who are providing customer support for company from whom I made purchase. Six months of dealing with them, and still gettting 'script' type responses each time. Very poor customer service on behalf of Company I dealt with.

Poor customer service. For a company that sells software to help other companies manage their customer service, they do a poor job of actually resolving their own customer service issues. Instead if you open a support ticket, they will respond right away with canned responses. But never address the real issue. And watch out for the auto-renew that is turned on by default. And there is no refunds if by any chance you want to cancel for unused portions of the service.

Every time I contact a company's customer service and end up going back and forth through several email mail messages, get inane responses, don't get the help I need even when it is a simple question like adding my email address to my account, it turns out that the so-called customer service of that company is run by zendesk. Zendesk doesn't facilitate a company's customer service, it makes things worse. I have stopped dealing with companies because I got frustrated trying to get customer service. Every time that happens it turns out that their customer service is provided by zendesk. This company provides a disservice both to its clients and to the customers of its clients.

Horrible customer service. I asked a simple question 15 days ago and still nothing!!! My last ticket after 8 unanswered emails was assigned to Ben Van Iten, and he marked it as resolved immediately. I'm waiting for a serious explanation about his attitude. Its not serious

Pathetic support. I asked a simple question if the Website Analytics for Chats shown under Home section of Zendesk/Zopim counts for missed/abandoned chats, and I was issued a ticket which was not responded to even after two days. When I followedup on my ticket, I had to go through same questions again and still was without any conclusive answer. I dont know how do they train their staff who could not answer the basic thing about statistics which is the dashboard/welcome screen as soon you login. When I write this review, I am still on hold by their chat.

The software part is correct even if it lacks ergonomics, but the support is catastrophic. This company does not respect its customers and its goal is to make as much money as possible. The day you have a problem, you can manage on your own and above all, be careful with direct debit because Zendesk NEVER refunds. In addition, they censor messages on their public community from dissatisfied customers! It's been a long time since I've dealt with a dishonest company like this! Run away from this company, there are better and cheaper companies like zoho desk or freshdesk.

We used ZenDesk Support for 13 months, after the major mistake of subscribing for 1 year after only 1 month of test. We then ran from them. Here's a few of the problems we faced: 1. Login does not work on Safari: after Apple introduced new privacy features, ZenDesk never cared of taking away their snoopy logic resulting from infinite login loops. 2. Usability is quite poor: tasks beyond the absolute basic (like adding a CC in a ticket), are hard to find and require extra testing to reverse engineer the effects of fields and buttons. 3. It is grossly overpriced; after over a year of ZenDesk at 150 $/mo, we switched to a competitor with better usability, quality and features for 87 $/mo. 4. Support is terrible. They typically answer after days. When we wanted to discontinue the ZD account, no way was to be found on the site; we contacted support in March, and they replied in July (yes, I am serious) without actually describing how to discontinue the account. We ended up cancelling the credit card to avoid a further 1700$ yearly charge. 5. it lacks basic functionality. For example, you can't search through the ticket history. Closed tickets are purged after a few weeks. 6. Feedback and reporting is difficult to implement and extremely poor compared to other vendors.