ZendeskReviews of zendesk.com

We had some issues with Zendesk (not the platform, that is excellent - but billing). Without needing to go into the issue, I will say that the leadership of this company, the CEO, the VP are outstanding and have completely restored my faith that Zendesk is a platform we can trust for business. Thanks John + team.

I'm just starting to use Zendesk for the company I work (Customer Support b2c, ink cartridges). I registered, I got my trial, and I made all setup because I have some experience using Zendesk in another company - it was easy to do, and I didn't need anybody to start. Then I had some questions about email notifications, I started a chat where I was a bit impatient because I spent a lot of time trying to fix it myself. Augie Cantar was amazing! We chatted for some time, and then she just went ahead and invited me to Zoom Call - we found a workaround for my main question, then Augie answered some additional one from me about views. Finally, she explained to me the difference between plans. Now, we are good, tomorrow I'm planning to make a purchase - 6 places of the Growth Suite. I don't know why the people writing these things below, I worked with Zendesk in the past, and I can confirm that it is the best solution on market (I also used HelpDesk, and TeamSupport in the past). The price is ok for the options they provide - all staff in one window. I like them and will see how it goes in the future, but now - I totally recommend it. Thank you, Augie! You deserve a gift from your team!

The best in the business.

We use Zendesk to track all helpdesk and sell (CRM) type of interactions with customers. And it has been fantastic! Between the web, phone, and iPad apps we can keep track of customer issues. Answer questions. Track requests for quotes, finalize them, and track won/lost bids on sales as well. All with one tool. It has helped us organize around growing our application and customer base and given structure to what is going on, who is doing what, and even allowing resellers to receive a subset of helpdesk / support requests routed to them for their customers. Definitely worth the price!

Non capisco perché mi faccia recensire zendesk quando io sto facendo un sito di sondaggi, lifepoint. Comunque il sito è eccezionale, paga sempre, il supporto interno attento e immediato. In una settimana avrò fatto 15 euro di sondaggi e sono già iniziati i pagamenti su PayPal, cosa volete di più?

Made handling customer requests so much easier! A very happy customer

Thibaut was extremely helpful explaining the different functionalities within Zendesk and answered my questions in great detail. He recommended features/tips to utilise the platform effectively in order to meet our business requirements.

Sono la signora schipilliti maria franca. Ho acquistato una pompa per l'acqua nella pubblicità era molto lunga ma mi sono arrivati due spezzoni di pompa ridicoli ho pagato tantissimo e se la voglio restituire devo pagare. È uno schifo