ZendeskReviews of zendesk.com

Worst support I have ever experienced... From a SUPPORT COMPANY. 1. They charged our card with over $5,000 wrongly and took weeks to refund it. We were lucky and did get the money back, others were not so fortunate. 2. We logged an issue with them. the issue was reported on the forums 4 years ago. I logged my own new post referencing the old one. They deleted the old post from 4 years ago and removed my post from the public view to cover up their security vulnerabilities instead of patching them. 3. No validation on the online chat form. No spam protection at all. You can put anything in the "name" field. You can put over 100 email addresses in there, and any characters. There are characters that will crash your outlook when you hit "Reply" to an email. 4. They incorrectly format their email headers according to several standards. They also refused to patch this issue, have promised a reply for the past 10 months and refuse to even acknowledge / accept that there are issues. Avoid this company at all costs. Disgraceful. Dreadful support. $2.5 billion company that has been in the industry for well over a decade that can't even offer basic support.

If I could give this 0 stars, I would. We had used Zendesk for a month before realizing it wasn't a good fit for our SaaS company. We contacted our account manager and their support to cancel our account and ask for a pro-rated refund since it had only been a few days since the new billing cycle had started. We didn't hear back for 4 days & reached out to them again only to be told that they require a 30 DAY NOTICE for cancellations. How does that make sense when you're on a monthly subscription? It has now been 3 weeks and our billing date is fast approaching again -- We've filed a dispute and still no word or confirmation on the cancellation of our account and we have reached out to them repeatedly. Use literally any other service and stay away from Zendesk.

The WORST company EVER! Because their trial system is so limited I decided to pay for a subscription. COULD NOT FOR THE LIFE OF ME get it up and running properly, then I asked to cancel and have a refund. They continued to ticket my request, then 6mnts later send me a document showing they do no refunds. What a horrible company! I use Agile, a way better system, as is Phoneburner. DO NOT USE ZENDESK, I hope the company dies and burns.

Zendesk auto renewed my account costing $1000 without notification. I cancelled my account immediately. They refuse to refund me. As a small business, this is a hard hit for us.

Extremely quick to charge your credit card when no services have been implemented after 8 months. Stay a away from this company for ANY services.

They are good to charge your credit card, they offer no refunds, BEWARE, and then it takes months to solve the most minimal issue. I have paid 4000 usd for 3 pro accounts and WhatsApp integration, to date, three months later they have not activated WhatsApp and do not want to reinburse the payment.

Awful repetitive responses with no regard for the issue. Dreadful. Should not be called customer service.

Scam company, avoid if possible