ZendeskReviews of zendesk.com

They auto-renew my service without any notice. After they charge me, I immediately cancel my service and they refuse to refund.

We purchased Zendesk in good faith, expecting to improve our customer interactions and communications, unfortunately this is not the case. We did not even go live with the product as the instant messaging service/social messaging has a delay with receiving customers reply and this would lead to confusion. Upon addressing this to their technical team they advised that the issue is across all their social/instant channels and they are aware and it's on the roadmap - no date to be fixed. Can you imagine chatting with a customer on WhatsApp and having a 3 minute lag with seeing the customers replies! On escalating this to Zendesk it was duly ignored and nothing has been done. Despite numerous emails through their ticketing system nothing is done. The account manager doesn't even have the good grace to respond. Terrible service from a company that states they are "The Short Cut to Happy Customers” Unfortunately I am still waiting on the happiness being shared. We are now out of pocket with a system that we dared not to launch due to the confusion it would cause. Poor show all round Zendesk, you can and should do better!

absolutely terrible, been trying toreduce my package for 6 MONTHS. £1K later Im still at square 1. If your reading this find another solution, their epicly helpfully customer services ends the moment your locked in

When an item was missing from my takeaway order, the Ada chatbot (supported by Zendesk) advised me to contact the restaurant directly before speaking to their Live Chat service. The restaurant ignored my request, so I used the Live Chat, as instructed. But the Live Chat assistant said I would have needed to contact them within 24 hours, in direct contradiction to the original advice. Since I had given the restaurant three days to respond, the customer service team wouldn’t help. According to a link on their complaints form, Zendesk also do not offer partial refunds to card, even for missing items.

2 maand geleden aangekocht +-2000euro. Ze gingen de set up goed zetten. Tot nu toe nog steeds niet in orde. Enorm triest, meermaals gemaild en gebeld, maar geen enkele reactie. Hoe werkt dit dan, een firma die een klantendienst service aanbied, maar zelf geen sevice geeft? Jullie stellen enorm teleur.

Every time I deal with someone using this platform the service is terrible. Slow & unresponsive to the point when I get a zendesk reply from a supplier I just move on to the next supplier.

Service poor and when I try and cancel they refer to MSA. The chat was previously owned by Zopim and loved them but no longer once owned by Zendesk. They wont cancel early or refund portion...BE WARY

Very frustrating program for a small business. I did the free trial and glad I did not spend the money. They have slow support & no one you can chat with online for their product. You're just sent to dozens of videos to watch. I dont have hours of time to watch videos.