ZendeskReviews of zendesk.com

The biggest irony is their product is their Customer Relation ethics for a company that sells CRM. Their philosohy is Count ouR Money. If you actually do get through to a live person, they seem either half brain is missing and the part that is left wants to get rid of you... and as soon as you don't pay the bill (without warning) they block your account, even after you've updated your CC details... Motivated enough to go to Salesforce and probably pay over double, but that's a small price to pay for getting over this appalling customer service, and by the way, their phone number just hangs you up after wishing you an outstanding day. Don't use Zendesk!

Paying customer here. Have issues with the account, but can I contact the support team...? No! And this is a company that specializes in support. Says a lot. AVOID. They aren't scammers... just utterly, utterly useless.

Very rude and also suspect because they were unable to help with fairly simple wifi extender setup and tried to get remote access. I had to keep asking him to repeat himself because of the thick Indian accent not because I don't know what he's talking about. When I said no to remote access he got mean and sent me to a DYI site. My suspicion is either he's got a side gig operation or Zendesk is a cover.

The customer service is absolutely terrible. The original point of contact advised I could call with any issues. I did have an issue and did call but kept getting referred back to the website.

16 Oktober een ticket geopend nadat we ons abonnement hadden geüpgrade. Inmiddels meer dan een maand verder en we kunnen nog steeds niet gebruik maken van de features waar we de upgrade voor hebben gekocht. 7 October weer eens gevraagd om een status update, krijg je 8 October een reactie dat we op de hoogte worden gehouden. Nu weer 10 dagen verder en nog steeds niks gehoord.

Avoid! I wish I looked at the reviews before paying for this awful "service". I have no idea how they are still in business. Probably because they continue to rip people like me off! Truly devastated as this is having an impact on my business not being able to access the software I paid for and it takes 7 days for an "URGENT" query to be responded to. You reply back... It will take another week to hear back from them. Just disgusted!

I just wanted to reduce the number of agents of my Zendesk Plan. Sounds simple, doesn't it? Well no, they block this feature, ask you to contact the Support. So I contact the Support by chat, which tells me that this manipulation must be done with another agent, by e-mail. I specify that I want to be contacted at a specific email address, answer: "No problem! A week (and a paid invoice) later, still no e-mail from Support to help me reduce my number of agents. I go back to the chat, they tell me that the email has gone, but not to the address I had indicated. Great support. I enter the right address again, I receive the email to tell me that... I have to call. This service is a joke.

Absolutely no way to get through a support. I'm definitely going with LiveChat after this experience.