ZendeskReviews of zendesk.com

Very long response times, incapable of solving the problem despite several people being involved - after two months, i was offered a "solution" which tripled the price of my subscription.

We have been overcharged for several months now as no one from Zendesk ever gets back to us regarding our request to change our subscription. Funny how a company in the service industry provides no service at all... On the bright side, we have become good friends with the sales representative at their competitor Gorgias.

scammers auto renew with no warning then refuse to refund

This is the worst customer support I have ever seen. We have been overcharged for 3 months now. They can't downgrade our agents. Everybody be careful when dealing with this company. The bot and 3 other guys just keep telling me that it will be solved tomorrow. for more than 3 months.

How can I decide to spend $2,000+ a month with zero support? Their Bot is designed to frustrate us just like banks automated phone trees do. This is RIDICULOUS. No phone, no email, no chat.

We signed for the service and when we enquired about the bad reviews, the salesperson pointed that people are complaining about different companies and confusing to Zendesk. Let me very clear, I am referring to Zendesk themselves. - zendesk.com and no other company. They are awful, as soon as you sign that's it pretty much, 0 support, 0 communication. You can barely get in touch with someone. Do your business a favour and look somewhere else! Hubspot, Gorgias and AVOID ZENDESK!

For a company that deals with customer service they are so inconclusive & s.h.i.t. cuz one email I got back off one of them sorry for Your Inconvenience it's out of my hands there's nothing we can do. can you investigate why my parcel was unclaimed I wasn't kept up to date with anything. Got back typical email. how great of a service is that. The person who I spoke to didn't have a f .king clue how to resolve the situation. Really should think they should have a minus star button.

Awful company to deal with. I purchased 2 licenses for their CRM and Support solutions (around £1600 total). CRM required multiple paid plug-ins to get full functionality (this was never mentioned), whilst I could never access the Support dashboard as it always said I was on a trial despite having an order confirmation that I had purchased a full license. Sent 30+ emails to resolve the issue to three different "Executives" and raised a support ticket which was not picked up for 5 days, then it was escalated and then ignored. 2 of the "Executives" I sent emails to ignored them after a short time and never replied. It has taken me since the end of September to get a full refund via the bank. Disgusting conduct from Zendesk and the "executives" who ignored my emails and left me high and dry for 6 weeks should be ashamed of themselves. I will be spreading the details of my awful experience far and wide. All this from a company which "specialises" in consumer support solutions. LOL...