ZendeskReviews of zendesk.com

Signed up to a trial, account got blocked immediately, tried to email numerous times to ask why the email address does not work then realised I was in a trial which was counting down and would automatically deduct from my card so try to reach out again and the email that still doesn’t work. I have tried every form of communication and I have not been able to get hold of them so I have cancelled the direct debit subscription with my bank. I do not recommend there is zero customer service

Never known such an infuriating dashboard in my entire life!! Creating users is a nightmare, deleting them is even worse, and figuring out what to do lacks any form of intuitive design or UX focused work. I thought Zendesk would be the leader but in trying to set up my two businesses on it, I've found it to be the worst dashboard in internet existence. I will be going to Help Scout, Zoho Desk, Front or HappyFox.

We had an extremely frustrating and disruptive experience with Zendesk that ultimately forced us to cancel our subscription after more than a year of unresolved technical and billing issues. In February 2024, we opened a ticket because emails were not reaching the Zendesk dashboard. We connected Zendesk directly with our IT partners to resolve the issue, yet months passed with delays and long periods of non-responsiveness. The problem was not fixed until October 2024 — eight months later. Almost immediately afterward, new issues began. In November 2024, Zendesk started flagging legitimate forwarded emails from our own domain as spam. By December 2024, internal and external contacts reported they were not receiving replies sent through Zendesk. We were told Cloudmark updates were the cause and that we simply had to wait for their system to recognize our emails were not spam — an unacceptable answer for a business-critical communication platform. Despite again involving our IT partners, the issue remained unresolved into April 2025, forcing us to explore alternative ticketing systems. We formally requested immediate cancellation on May 14, 2025, including prorated billing. What followed was weeks of confusion, escalations, and inconsistent communication. After repeated follow-ups, we were told early termination was approved effective July 2025. Even then, we had to correct Zendesk when they nearly canceled an unrelated domain. The billing process was just as problematic. We repeatedly requested a final invoice and were ultimately told in writing that no open invoice existed for the closed account. Based on that confirmation, we closed our records. Months later, in November 2025, we received a collections notice for an alleged unpaid invoice. Despite documented proof that Zendesk told us no balance was due — and despite the extensive service failures that rendered the platform unusable — Zendesk’s finance department refused to cancel the charge. This experience reflects serious issues with reliability, communication, and internal coordination. The platform failures disrupted our operations, and the billing mishandling escalated into a collections situation that should never have occurred. For a system meant to support customer communication, the lack of accountability and resolution was deeply disappointing.

This "Customer Service Solution" is a joke. I just spent 3 days interacting with it for a subscription problem at BlueAir. It kept repeating itself offering solutions that didn't work earlier. Finally the system pushed me to a "real person" (I'm not certain he was real) who informed me that they have a known problem an I should access their system using a PC (instead of a Mac) and using a different browser! Two issues here: (1) why didn't ZenDesk know that it was a known issue and respond accordingly? and (2) the "Real person" was almost as bad as the ZenDesk AI. It took 10 minutes to subsequently ask him to cancel a subscription that I could not see via the AI suggested page. Just awful.

I could not believe what happened to me today with ZenDesk. I wanted to track my order but could not find the email so I simply sent a message to the company with my name and address and asked if they could resend me the receipt with the tracking number. I did this about six times. Finally I found the receipt so I told them I found it. From the tracking number so I did see that it's packed and sent but not ready to be delivered yet. Every single time they responded with some diatribe about how it's very hard to cancel an order that's already been packed and shipped. They understand how frustrating it is and how I should wait and see if they can cancel it directly from the shipper. And no matter how many times I wrote back and said that I absolutely did not cancel my order they kept replying in the same mode. I don't know where they're getting this does a human being even read this stuff? The last message I got from them was again they're trying to cancel my order!!! I don't know what to do about this, but I'm never going to buy from this company again if this keeps up. Update: The company finally responded by a human and apologized for the incorrect automated responses.

Ervaring met de Zendesk AI-klantenservice bij Decathlon is verschrikkelijk.

We have an issue with Zendesk not getting back to us, and they are rerouting emails to the wrong companies. No customer service email and no support! We have been trying to resolve this issue for months.

Machen Support für Rockstar. Für gar nichts zu gebrauchen, ständig die selbe nichts helfenden Floskeln... Finger weg!