ZendeskReviews of zendesk.com

Zendesk and Lifepoints closed my account without warning or notice. This company owes me in excess of £60.00. This is theft or fraud. Both theft and fraud are criminal offences.

What a bunch of scammers. I signed up for a free trial of their chat product, we used their support product for a couple of years. I cancelled before the free trial was up but they still charged me for a 30 seat yearly plan for over $4000. I immediately disputed the charge but they've just given me the run around without refunding. Basically trying to pretend everything is ok and they want to just keep the 4k. After I disputed they also cancelled our existing yearly support without actually refunding the original prepayment. So avoid at all costs. Don't trust them with your credit card. Thats how crazy they are. Just do not give them your credit card for any reason or they will charge it. Wow.

If the RANGE had put a returns form in my delivery. I’m sure all this confusion re returning an item could have been avoided.

Absolutely horrendous service - customer service does not exist - AVOID, AVOID, AVOID!

They do not respond!!!!! I have downgraded my account in advance a few weeks ago (can only be done by customer services) they have ignored all my downgrade requests, they have deducted my account £180 when it should have been £80 and they won't respond back to me, I have tried everything for weeks now. They just don't respond ever, there is no way to call them. They have shown me no signs they care about helping me. Two weeks have gone by and nothing back from them besides that their team will come back to you. I cant cancel the direct debit because they take it from the card number each month. I may have to cancel my card in order to stop them from deducting money from my account. This is unbelievable your meant to be Zendesk!!!! your Helldesk!!!!! and you expect me to use your system to help others!!!!!

Trying to cancel my account and no one will answer my emails. Having to go forward with legal action now and block their charges to my card. They also have been over charging me for an old account that they upgraded and never cancelled. Avoid at all costs.

Je suis totalement dégouté de cette entreprise. J'ai eu une offre d'essai startup afin de tester le produit et voir la valeur de l'outil. Les codes fournis pour la réduction ont mal fonctionné, j'ai donc mis du temps à mettre en place l'outil. Ensuite au bout de 6 mois, pas de mail de notification, il est compliqué d'avoir un Sales disponible. J'ai résilié et 2 mois après, à ma grande surprise ils m'ont débité 2,x 222 € !!!! pour un outil que je n'ai pas utilisé et que j'ai résilié. J'ai fait un ticket support et ça a mis 1 mois pour avoir un retour ! (ZENDESK vend des solutions de gesetion de client et support et leur niveau interne est proche du néant, j'ai rarement vu autant de médiocrité). J'ai demandé le remboursement (tout du moins un geste), voici leur réponse : Upon checking, I see that the subscription renewed for service period 12/07/2021 and the account owner cancelled the account on 01/07/2021. Kindly note that cancellation must occur no less than 30 days prior to account renewal date as is required by the terms of our MSA. With this, my sincere apologies, but we are unable to provide your refund as requested as your cancellation did not occur 30 days prior to your renewal date as is required by the terms of our MSA. > Donc en gros, support Froid, pas d'empathie, ils veulent juste gagner de l'argent et se moque de leur ecosysteme de startups partenaires. Des VOLEURS ! Je n'ai jamais écris un avis sur une entreprise, mais aujourd'hui je suis révolté.

I kontakt med Zendesk rörande deras support för två andra bolag, Bostadshub.se och Bostadslistan.se, så har jag uppmärksammat företaget att de borde avbryta sitt samarbete med företag som uppenbart bedriver verksamhet med olagliga metoder (stöld av annonser från andra källor för presentation som sina egna). Svaret som jag fick från Zendesk på denna uppmaning var "Annonsen har tagits bort hos oss" "Vi förstår inte riktigt vad detta gäller nu". Med andra ord går det att tolka på följande sätt "vi är medvetna om att våra kunder använder olagliga metoder för att bedriva sin verksamhet men i just ditt fall har vi hjälpt dem att avbryta åtminstone en sådan olaglig handling så vad är problemet... vi tjänar pengar på detta". Använd inte denna tjänst. Hjälp inte detta bolag att få andra bolag att kunna verka bedriva "seriös" verksamhet då "de har ju iaf en kundtjänst".