ZendeskReviews of zendesk.com

Won't cancel my subscription after asking for over a month. Horrific company. Please don't use.

Ich werde mit Werbemails gespammt und es gibt keine Möglichkeit, dies zu löschen. Selbst, wenn man auf die Seite direkt geht, kann man sich nur eintragen, aber nicht austragen. Der Kundensupport verweist immer auf das unsubscriben, was aber nicht geht. Meine wiederholten Bitten, später Aufforderungen, meine Daten zu löschen, werden nicht bearbeitet. Für mich ein unfassbares Geschäftsgebaren - kann nur raten, die Finger davon zu lassen. Ein Stern ist noch viel zuviel!

Zendesk support is pretty much NON existant. If you ask a question you are sent an email that tells you that your issue has been resolved and there is a link to click on and that brings you to a help page that is where you started. Which does nothing, then you get re-directed to a cleeng page which does nothing. So NO help from Zendesk

It's ironic that the company that is built around providing tools to deliver best in class customer services, uses it's own tools to deliver worst in class customer service. Despite paying 1 year in advance for Zen Desk, they suspended our account after a few months, gave no warning and then it's impossible to reach anyone who can resolve the issue using the Zen Desk tools they promote.

I forgot to cancel the subscription, the day I was charged for the new year, I contact customer support to refund the charge. They decline to give a refund and I had to contact my bank in order to get a refund. They are not a company, they are gangsters, be aware

I have signed up for ZenDesk over a year ago, and everything was very easy to sign up. (Obviously: They are eager and very capable of charging you) However, as soon as we wanted to downgrade our plan it seems to take over 2 months, documents signed and over 20 emails back and forth. We are still waiting to hear back from Paul Hughes, but I think it would be easier to just block direct debit, as that will make them want to talk to you. For any business looking to manage CRM: Use anything but ZenDesk, prices are not worth it and the platform is basic, as you have to pay for each functionality separately.a

Support is horrendous. No phone number to call and live chat is so slow. The automated help is a waste of time then the operators go 10 minutes or more between messages. And this is for an issue preventing anyone in the company from logging into Zendesk.

No service. More than 120 days of repair I have more than 82 emails to resolve an incident with Nvidia. And when there is a problem they lie to you directly to make it look like they are working, but when you call customs they give you other information. Take care and a lot of free time, repairing my product more than 120 days.