ZendeskReviews of zendesk.com

It is to the point that if a company uses Zendesk for customer relations I avoid doing business with that company. The responses from Zendesk are often delayed-rarely do I get an answer the same day I email. In addition, the replies make me wonder if the employee has even read my email. The employees rarely use a continuous email thread. Basically a poor service.

the worst they never solve anything, shameful to rely on them, if you enter a site and see that they have the support do not subscribe !!! they help sites scam you

SCAM I cry. They said £27 Oh my GOD they fast theft my bank account. I cry tried. Please you return me my money £398.67 and £169.88. PLEASE

As a company that provides Customer Service Products they have zero concept on what a good Customer Service experience is when interacting with their clients. They will not answer questions, insist on the most horrifically bizarre solutions to issues as simple as a password reset. There account managers are rude and far more concerned about making their users feel that having a software problem is YOUR problem and not theirs. They will then not take responsibility for issues. The problem is a support issue, then an account management issue and then a product issue and then a finance issue and on an on it goes passed around pillar to post. Shocking. As a cliant that does around £10,000 of business with Zendesk a year they make you feel like you are not worth thier time. Stay away and go with Intercom or Kayako or anything else but this!

In general, Zendesk has big problems as a business. Product - Over complicated and poorly designed. UI needs an overhaul as the architecture is fragmented and the design non-intuitive. Support - is non-existent and combined with what feels like a buggy product creates no end of doubt. Features - SLA's not generating reliably and the CSAT survey is yet to yield any results - I am unsure if it's even sending properly. Management - Leadership needs to get hands-on with products and address issues.

For a company that sells complaints management software I find it something of a joke that I'm being overcharged and have no way to change the subscription without contacting customer service. I've been trying to do that for 3 days and it takes up to 8 hours between messages to get a reply. Absolutely awful service!

RUN!!! Don't walk...RUN!!! This company spends all of their resources on the sales department with sophisticated and flashy claims on their capabilities. However, its all smoke and mirrors. Their actual ability to deliver even after extensive onboarding, falls short of even the most basic functions that are advertised as "Native" or "out of the box." When trying to cancel, they simply don't let you and claim that your "cancellation is under review." Ummmm....what? Thats right folks, you need to "apply for cancellation." It has been a joke working with their extremely disorganised and decentralized "team." Still shopping....

Questa azienda ha in Italia un contratto con Vestiaire Collective, ho un problema con una spedizione che si è persa, ed invece di rispondermi direttamente all’e-mail o ai miei messaggi attraverso la chat di questa piattaforma continuano a inviarmi e-mail che entro quarantott’ore, alcune volte entro 24 ore sarò contattato, purtroppo non posso allegare screenshot, un servizio clienti dovrebbe garantire un servizio impeccabile nei confronti Sia del cliente che dell’azienda che si rappresenta.