ZendeskReviews of zendesk.com

Zendesk ist ein richtig schlechter Anbieter. Lasst die Finger von dem Ticketsystem, es ist sehr unterirdisch, Kunden können sich nicht anmelden. Meine Unternehmens Subdomain existiert angeblich nicht! Deutscher Support ist nicht erreichbar am Wochenende, für ein Service Desk Unternehmen im Produktiven Betrieb wie es hier der Fall ist, kann so etwas böse enden, und mit massiven Verlusten verbunden sein! Zieht euch einfach osTicket runter und macht das lokal auf eurem Server auf so einen zenlosen Mist hat keiner Lust! LASST DIE FINGER VON DEM ANBIETER

I ordered two pallets from partchartsus I ordered from partchartsus but their correspondence emails are from Maya at Bluesky. Their website offers returned items from Amazon. They offered a pallet of electronics, a pallet of tools, extra large pallets etc. NOT once anywhere does it say that you will ONLY receive a single item from a pallet!!! When I called and asked about my PALLET, they kept saying it was delivered. I told them that if a pallet was delivered here I would surely see it! Well after about 14 emails back and forth she finally admitted that it was only one $3.00 item I would receive! I paid over $90.00 U.S (I'm in Canada) They offered me 30% back. I said No. Then after many more emails they offered me 60% back. I said NO again. I told them I did nothing wrong, I want a refund. They said NO!!! I will return the stupid hand held face mister they sent me. This company is fraudulent. FALSE ADVERTISING!!! I will be sure to let Amazon know that they are being misrepresented!

I have been trying to get in contact with Zen Desk customer service as we have been unable to login to our website live chat. After a few responses that were no help they have now stopped replying. This has been going on for nearly a month now with no resolution which is affecting our service for our customers

There is nothing more frustrating than to receive Zendesk care. To resolve the disagreement, I offered to buy an upgrade. Instead of passing me to the sales department, the supervisor in customer care said they didn't the upgrade, explained the alternative would be too expensive and closed the ticket. Zendesk never proposed anything. They wasted my time and then closed my ticket.

Company will soak you for all they can despite their mediocre product. I couldn't believe how unhelpful their sales and customer success teams are. I would avoid and try to find a better solution - there are lots of them out there.

Have left 2 messages with their help desk app for a merchandise site and have received no response. I have merchandise that has not been delivered and am unable to track, and Zendesk has done nothing to resolve. Less than useless.

Their support team is awful and its impossible to cancel the subscription. I have been trying to cancel for more than 2 months but there is no direct way to do this. You need to submit a ticket that they will never answer just to keep you paying a couple of extra months. I had to cancel the credit card just to get out of that hell.

Leider total schlechte Erfahrung. Versuche seit 10 Tagen eine Antwort zu bekommen und bekomme leider immer nur die gleichen standardisierten Mails. Zendesk scheint total überfordert zu sein und nicht in der Lage, seinen Job zu machen. Customer Service auf die schlechteste Art und Weise.