ZendeskReviews of zendesk.com

Dire customer service - take days to reply and don't read your enquiry properly. Completely incompetent.

Was promised a discount price on the product that was 15% lower then normal price. But I never got the discount when renewing the subscription. And the don´t respond on my mails.

This product and company deserve to win a range of medals related to horrible business practices and customer experiences, its actually unbelievable how bad it is. -The software is ridiculously bad. You keep getting Errors, 404 pages, links don't exist. -The user experience is so complex and confusing for absolutely no reason at all! Doing the simplest things takes hours! -Zendesk has no support at all. Which is actually hilarious for a company that sells support software! You'd think that at least their billing would be "standard", where you can get on a subscription and cancel if needed? No sir! You'll have the easiest set up to get started and they'll make you sign a contract that will legally bind you into paying them for years without the ability to cancel. Whoever is managing this circus should be replaced... The reason why I am writing this review is because we have been waiting to hear from support for 2 months! Yes, 2 months! No matter how many "follow ups" we send, they won't reply...

easily the worst tier 1 customer support app. very easy choise for me.

We were drawn to Zendesk due to the number of features and integrations that it has, but the service and support has been disappointing from start to finish. We started off with the basic plan but found that this was not offering our customers a good level of service and did not include many features so upgraded our account on the 6th August. After spending a month trying to improve the performance and getting no where with the customer support we decided that it still was not delivering the results we were after so decided to cancel the subscription. Again, all I got back from customer support was a copy of their T&C's saying I would not receive a refund. No sorry, no can we help, no care.

Terrible customer service. I would not recommend.

"Goede relaties beginnen met goede interacties". Volgens mij is het nog lang geen 1 april. Wat een grap is dit "bedrijf". Er komt nul komma nul reactie via jullie service. Ik snap niet dat berijven met jullie in zee gaan.

Im Vertrieb immer zu erreichen, nach dem Abschluss eines Jahres-Abos und während des Onboardings ist niemand mehr zu erreichen, obwohl technische Fehler existieren - Stand jetzt auf keinen Fall zu empfehlen!