ZendeskReviews of zendesk.com

Great company!

Zendesk has proven to be a solid platform for our customer support needs. The system is straightforward to use and has helped to streamline our support channels into a single workspace. The automation features are effective. Zendesk is a standard for our operations.

The support responded so fast helping our company out with Stylo and immediately solved our issue. I'm amazed!

We are currently a team of 6 analysts who use Zendesk on a daily basis. What impresses me most about the platform is its ability to organize the activities of our support project, serving more than 3,000 users and centralizing everything in a single environment. With a clean and intuitive interface, it's possible to build a unified management, integrated with channels such as WhatsApp and Facebook. The most interesting thing is that by analyzing the data using the Explore reporting feature, I can generate valuable insights for developing new products and business opportunities

The platform is useful, easy to use, and provides reports!

I use Zendesk Suite, I've set auto-replies, I use Generative AI, and I use the call and chat features. Zendesk has features that mean everything will be done by itself, and it helps you to grow your business. Best experience.

Zendesk has been my trusted, go-to CX solutions partner for more than a decade across three companies. Their solution is fully customizable to meet the needs of an organization in delivering and optimizing customer experiences. Whether it’s setting up a seamless ticketing system, building out a help center, or leveraging AI and automation to improve efficiency, Zendesk offers the flexibility and depth needed to scale support in alignment with business goals. What sets Zendesk apart is its intuitive interface, robust API and integration ecosystem, and a constant stream of product improvements that keep it competitive in a fast-evolving space. Beyond the technology, I’ve consistently found their customer success and support teams to be knowledgeable and committed partners — responsive when issues arise and proactive in helping us maximize value. Whether you’re a startup building a support function from scratch or a mature enterprise optimizing complex workflows, Zendesk is a reliable, scalable choice that evolves with your business

Getting a whole team involved to ensure success has been a tremendous help to our company. Ilsa is a stand-out CSM.