ZendeskReviews of zendesk.com

Really easy to use, and nice solution to manager customer tickets. Their guide product could use more customization options though.

Sehr nette Supporter bei nvidia, aber wegen Zendesk leider keine Funktion Kopierte Bilder per STRG+V direkt in den Chat zu senden

It is not the best. But it is hard to find the better app for web support. Keep improving and you will become the best. 😉

Really good tool for your business if you're focusing for efficient customer support work. UIX is very eye pleasing and convenient, it has everything you need for customer support work, and the pricing is not that bad. Besides that, it has a really comprehensive help center, where you can find most of the questions you need to answer, and if that doesn't help, their support is really helpful with all your issues. But of course it lacks some basic functionality, that other businesses already practices, and it seems that it takes a lot of time, to get those necessary updates being implemented. And sometimes it seems that they're more focusing on money part rather than their customers needs.

I am new to Zendesk, and didn't know how to unban my self, as I had foolishly done so as a practice, not knowing the consequences. I went on to the Zendesk website and used there chat, and got help very quickly. Problem solved. Also works very well with my website. This was all done on the free plan. I now see that the free plan limits me to only 1 conversation at once. This is not good enough. Please change the conversation limit on a lite plan.

It is very useful and gave me a lot of help with my workload. The gui is simple and support is ok, considering the amount of request they receive daily.

Zendesk works great but the last weeks there are several outages and i can't change location.