ZendeskReviews of zendesk.com

Tickets are updated very slowly, and the ticket memory may be larger. The search engine did not find any tickets in the last 2 weeks.

Horrible non-excistant customer support. Only robots and panels that you cant change everything in. On my fourth attempt now to change licensing.

Look, When using there support ticket system, discord has been mostly unhelpful with their tickets(they actually answered me like once) Relating to a guild transfer, but that's pretty much it. Every other time they either had a bot answer or was unhelpful(the guild transfer worked the second time and not first, they told me to wait for my friend's account to be gone first). If ZenDesk wants a better review, they will try to handle situations rather than just punishing us cause they can to trying to handle stuff like Microsoft does with technology(yes microsoft has better support). However, zendesk when they do actually help they can do it pretty well, which is why it gets 2 stars instead of one.

Hi, My issue with Zendesk is simple, i started a "Team" trial for "Zendesk Sell". After a few minutes of testing, I discovered that I was trying the "Elite" version, when i tried to change my trial Plan I ended up with a subscription !!!. I didn't receive any confirmation or invoice, (The workflow wasn't clear) I felt that I got screwed. I haven't been charged for that yet, since my card expired, so I canceled the subscription right away, and I immediately contacted support, they told me that they're Not sure how the subscription is successful. But our Finance Team can provide more information about this. One day after I received an invoice, Warning - me that the Payment was declined, and i had to update my card. - Why the trial/subscription workflow are confusing ? - Why do you charge people for something they didn't use? NB: I've been a zendesk client since 2015 Account ID: 807679

Die Lösungen an sich sind gut: Allerdings sind die Preis- und Produktpolitik, sowie der Support einfach nur schlecht. Dies passt überhaupt nicht zu dem modernen Image das Zendesk vermitteln möchte. Wer es wagt, sollte nur monatliche Zahlungen trotz der frechen Zuschläge wählen. Eine Rückerstattung bei Jahresabos ist ausgeschlossen. Dies gilt auch für die Herabstufung von Abos.

Another bad one. Very dissapointed when my account was cancelled because my card was not updated. Without appropriate warning our account was deleted by zendesk. It took 3 days for the finance team to respond and open the account. We have lost customers because of these extreme actions. Everything else worked fine until that point. I have not been offered a reasonable explanation or recieved an apology for the inconvenience and financial losses.

You can not easily export your own data. To do that they required you either code an API or but another more expensive package. Data deletion is not guaranteed as per their terms and conditions and they can still keep your data for their own sake of data analysis.

I have had one or two good experiences with Zendesk but mostly not. I have come to dislike - and avoid when practicable- doing business with companies whose customer support is provided by Zendesk.