ZendeskReviews of zendesk.com

These people are Scam Artists. One day I was looking through my bank account statements, then I noticed that one dollar was taken from account. So, I did some research and found out that these people are the culprits. Naturally, I typed an email to complain about the problem. Soon after, I get a response back…AND THEY HAD THE AUDACITY TO ASK ME THE FOLLOWING: 1. Your full name 2. An alternate email address 3. First 6 and last 4 digits of the card that was used to avail our service since we won't have a record on our database had no data entered on our system. And, 4. A copy of your billing statement containing the amount of the payment made, its transaction ID, and its billing descriptor. After I read the response, I knew for certain these people were trying to make a quick buck from my own expense. So, I type this review to warn all of you out there that these heartless monsters don’t care about you, all they care about is tricking you out of all your hard earned money!

On 19 December 2023 I bought the TYMO PORTA PINK directly from the TYMO website, using the discount code XMAS30 and the total cost of the order for shipping to Spain was €57.98 (ORDER #340127). Unfortunately, I never received the package. I was given a tracking number: YT2335421901001176 from YunExpress, apparently a Chinese cosmetics parcel service which in turn provided another tracking number from their logistics partner in Spain, CORREOS. On 29 December it was indicated on the CORREOS website that the parcel with tracking no. PQ8H840730882630128036A could not be delivered because the sender was unknown. My house has a porter service, so even if I am not there, all parcels arriving in the name of each neighbour are collected. I send several emails to TYMO customer service, stating that I am not unknown, that I exist. After that, many comings and goings with Tymo customer service, with many evasions, contradictory messages from different customer service "agents" and lately, no response. In one of these emails, I was told to contact the Spanish logistics partner. Which I did this morning and they confirmed that the package has been returned to the sender, i.e. TYMO. In one of these emails, I was instructed to contact the Spanish logistics partner, which I did this morning and they confirmed that the package has been returned to the sender, i.e. TYMO. Hence a scam, since TYMO has my money the article I bought. I have claimed my money back, sending a new email to TYMO customer service, which outsourced to the platform Zendesk, and again no reply, making me more and more frustrated and disappointed. I have also contacted PayPal and American Express explaining my problem so they are investigating the nature of the company in case it is a con. I WANT A REFUND OF €57.98 AS WELL AS COMPENSATION FOR THE TIME WASTED CONTACTING TYMO COUNTLESS TIMES, FOR THEIR LACK OF RESPECT BY NOT REPLYING AND WHEN THEY DO, WITH CONTRADICTORY ANSWERS; FOR HAVING TO TRACK A PACKAGE THAT SHOUL BE THE SENDERS RESPONSIBILITY AND IN SHORT, A LOUSY CUSTOMER SERVICE AND A SCAM AS THEY HAVE TAKEN MY MONEY AND I HAVE NOTHING TO SHOW FOR IT.

Me ha pasado lo mismo que la persona que habla de zapatillas Hoff, compré dos pares hace más de un mes y supuestamente venían desde Hong Kong (algo que yo no sabía). Supuestamente el envío tardaba solo entre 5-7 días laborables. Tras más de veinte correos con una tal Margaret que solo repite una y otra vez que mi envío fue entregado en la dirección indicada el 31 de diciembre (algo totalmente falso) no consigo que me informe el nombre de la empresa de correos española que lo ha gestionado para hablar con ellos. Es desesperante, una y otra vez repiten como una máquina que mi envío fue entregado y que confíe en su buena fé. Pido una y otra vez el nombre del transportista español y es inútil. Por favor si a alguien le ha sucedido lo mismo, decirme si sabe algún otro dato, si ha denunciado la estafa o como se puede proceder. La impotencia, más en estas fechas es absoluta!! Gracias

Debía tratar una incidencia con Hoffman y me atendió un bot de Zendesk, que me puso histérico. Nada menos zen que zendesk.

After using Zendesk for over five years, my experience has been frustrating and disappointing. One major issue is the inefficiency in account management; upgrading my account always involves a lengthy process of communicating with the sales team, which often takes weeks. Even more troubling is their handling of downgrades. Despite making four separate requests for a downgrade since December 22nd, my account was still charged over $420 on January 1st, blatantly disregarding my requests. Moreover, it seems Zendesk has become complacent, neglecting necessary updates and falling behind in the competitive market of customer support platforms. In comparison, alternatives like Freshdesk are outpacing Zendesk by meeting the latest requirements, providing superior support, and offering a more user-friendly experience. My dissatisfaction with Zendesk's service and platform has led me to consider more responsive and innovative options in the market.

I know let's give you a free trial and lock you out of your account automatically. Worst onboarding experience i've ever experienced using any software, ever. You want me to test your product, and create huge barriers within the free trial? No thanks, intercom it is.

Worst company ever, I subscribed the 8 th of December, on the 18th I ask for cancellation and refund. They telling me we can not cause its renewal ... but its my first invoice, first time I use the app, will make complaint on PayPal and spoke about their fraudulent method to not refund their customers.

esperienza negativa, ho acquistato in luglio nr 9 faretti led ip65 grigio satinato , ad ottobre ho deciso di aumentare i faretti ed ho riacquistato medesimo codice articolo e colore con l'aggiunta di un dimmer. ho ricevuto nr 4 faretti solito colore invece che satinati lucidi , dopo aver contattato l'assistenza e inviato foto mi hanno risposto che per loro andavano bene! mi sono arrangiato ! dopo un giorno il dimmer ha smesso di funzionare, ho riparlato con l'assistenza la quale dopo tanti discorsi mi ha chiesto una prova video, dopo la prova video mi ha chiesto di restituire il dimmer a spese mia per poterlo controllare e poi sostituirmelo con uno nuovo, apparte il montaggio e il tempo dell'elettricista che l'ho pagato io ,poi la spedizione a carico mio.... mi sono infuriato ed ho aperto la contestazione con paypal, dopo avermi dato la spedizione a carico loro mi hanno chiesto di togliere la contestazione e che mi avrebbero sistemato. ad oggi mi trovo l'impianto ancora inadoperabile dopo 40 giorni ancora non mi hanno dato risposta perchè devono visionare. il mio consiglio è scontato .