ZendeskReviews of zendesk.com

The level of customer support was nothing short of abysmal. Despite the straightforward nature of our inquiries, including a request for assistance with a specific integration which we were assured was included in our plan at the time of signing, responses were unacceptably delayed, often taking months. When we eventually did hear from our account manager, the assistance was lazy, typically consisting of links to articles that were entirely irrelevant to our query. Since moving to Hubspot, we're now using technology that works seamlessly for our business with a great customer success team too. I hate leaving negative reviews but it's warranted in this case. Judging by the others I've read, it's clearly something the management team at Zendesk need to have a real think about.

Don’t trust this company, they help scammers to take your money

Mijn sportschool heeft zich verstopt achter de klanten service van zendesk. De medewerkers van zendesk kunnen niet eens een tekst begrijpelijk lezen. De oplossingen die ze aanreiken komen waarschijnlijk van een standaard lijstje. Je hebt er geen moer aan. Opleidingsniveau waarschijnlijk bijzonder laag en salaris 3 bananen per dag.

While Zendesk functions decently as a ticketing system, its service and business practices are subpar. Reducing the number of licenses is a massive challenge (though, interestingly, increasing them isn't) and requires complicated paperwork. Even after completing the necessary bureaucracy and receiving confirmation, Zendesk continues to charge the original amounts. Moreover, it often takes many days before anyone addresses a concern. This is not how customer support should operate in this day and age. I would advise against using Zendesk.

Abysmal customer service, which coming from a customer service software provider is the ultimate proof of a crook company. They have charged me a higher amount than their suite costs, for less functionalities, and are refusing to assist by simply switching my plan to the one I want. Greed is definitely a core value at Zendesk.

Since we signed up nearly a year ago, implementation was fast but after that the Zendesk team disappeared into thin air. The support email address we have been given doesn't work, email bounce back, the alternative address that was provided does the same, the account manager doesn't answer emails, we have products that are part of the package such as custom objects that are glitchy and haven't worked since March last year and they still haven't done anything about it, and we face the same login issue with every new user and Zendesk haven't done anything to fix that issue. There are so many other decent, good, great and awesome solutions out there with the price ranging from cheaper to a lot more expensive and i am inclined to change the product as soon as our 1 year commitment is up. Such a shame that a CRM platform has no functioning customer support at all, makes you wonder if they are using their own platfroms to follow up on open tickets and if it's not working for them either.

Absolute gutter living scumbags scammers do not attempt to do business with these Muppets mqnetworktechnology is a criminal organisation

Its supposed to be a Customer Care platform but their Customer Care service is despicable. They do not know what they are doing and blocking all of the messages of our company. One week has passed and still I have no solution. Disappointing.