ZendeskReviews of zendesk.com

Cancelled subscription and giving me no credit for the 8 months left on the contract. Terrible customer service

This new agent workspace is awful. I don't know how a company with so many years of experience in the industry can develop such a sh.. product. I've been working on Zendesk since 2017 and it was an excellent product, 5-star easy, but now this agent workspace is complete sh... What is worse is that you can't disable it and return to the old one. If this doesn't change 100% we will move to some other platform, at least we have a choice. If anyone from Zendesk reading this I urge you guys, to return the old interface, please.

I must agree with the majority of the last responses. The new "desing", if you can use such word for "this" is totally awful. Probably the tickets are not that bad, since it has not been changed that much, but the chat swap from the comfortable, compact and I'd even say cozy dashboard section to THIS is utterly despicable. As for the business, please hear me out: I highly recommend to use the other CRM, if you care about your employes and for your business in the slightest way.

Among if not the worst support company in the world. I got banned on two platforms and they couldn't provide me for a reason of why I was banned not to mention they were unable to provide me with any solutions. If you have a company, please never buy their services.

Their legacy widget (called classic) is the only good one, but their authentication based on JWT seems broken

Nooit zoveel moeite moeten doen om iets te bestellen

Terrible experience for user, who is working with such platform. Ticket interface system or search are just bad. You will not be able to search the exact ticket or filter it. Chats are acceptable, but the last update broke them, so now they are terribly designed. You have no sound notification of incoming chat, /hello will not introduce full macros, but only "/hello". Any macros should start from "/". I would not recommend anyone to use this system.

Zendesk as a company are awful, the software has a lot of capabilities but it's tied up in dreadful requirements for various disjointed product requirements. Getting through to support or an account manager is almost impossible. We use them for 30 users on an Enterprise plan and you don't get much for it. I would say that the irony of them being a support platform is that their support is truly dreadful.