ZendeskReviews of zendesk.com

So I tried them years back in 2021 or so. No one replied to my questions and they were a no show on sales call. No big deal, went with Intercom. Decided I want more ticket-like functionality, decided to try again in 2024. Same exact issue. No one replies, no one answers questions, and their plans over monetize themselves. I finally get a sales person to take my call. He sells me "unlimited brands and help centers" on an Enterprise plan. I agree, pricing was fair. Turns out it was only 5 brands, 5 help centers. Bait and switch. Tried to complain, got a sassy remark from Adrian Miranda, and when I replied, no response. Leadership skills lack.

Sent Zendesk detailed descriptions and screenshots by email of our issue - IE someone at Zendesk brilliantly changed our account to disallow eny external comms with our customers rendering it useless, Bewildering... After 7 days of repeated email requests for a call or meeting to resolve, 3-4 per day, Nothing...Just more daily Bot-like repeat questions and useless links from Zendesk, No-one bothered to read previous messages with details of our issue, Not once - horrible experience

Bots respond to EVERY ticket and auto-close. On the few rare instances where you actually get a human, they refuse to help unless your issue is extremely simple (Ex: locked out of phone) Had multiple major problems over the years and in every case they did nothing to help even when a human was involved. Even had a case where CP was distributed to me and others on a server and they auto-closed tickets and did nothing. Those specific users that distributed CP are actually still in a server I participate in to this day, showing how little their support team does.

I have monthly interactions with Zendesk as a Brightline customer. The operators are clearly not interests in the customer experience with the company they represent, they sound annoyed by having to take the call, they talk over the customer...they don't flat out tell you "why are you calling, front call anymore!", but they will make you feel like it. I think they are real people, because AI would probably do a better job. 3/12/25 After FIVE MONTHS I received the following reply. I have a message for Brightline: if you’re paying for Zendesk service, they are robbing you! Reply from Zendesk 8 minutes ago Hi Marco, we understand your frustration with your recent interactions with our customer support team. Our team strives to provide a positive and helpful experience for all our customers, and it's disheartening to hear that your experience fell short of our expectations. We value your feedback and will use it to improve our customer service practices.

If you are thinking about joining zendesk DON'T !!! I have watched the decline of this company over the years as a user and customer. The staff dont have a basic understanding of their product and cannot handle even the simplest request however they are very keen to charge you for anything The service is absolutely diabolical and for a similar price or even cheaper you can find better suppliers nowadays, we will be swapping as our contract is thankfully coming to an end very soon Their overall company review score is 1.5 stars that speaks volume and it is a testament to their terrible customer service, rather absurd for a company that provides a support software

Zusammenarbeit mit FUN-ID, einem unseriösem Unternehmen mit inkompetenter Beratung - wenn man überhaupt eine Antwort erhält. Das Unternehmen hat mir 320€ eingezogen und ich erhalte keine Antwort, stattdessen werde ich gesperrt.

Refused to do anything when a company using their platform was spamming me on a daily basis

Very poor software. I used it twice to book a restaurant but never got the booking confirmation so was unable to cancel. I ended up got charged for two meals which I didn't eat