ZendeskReviews of zendesk.com

Their process is slower than molasses in the artic. I swear the average IQ of their "Agents" must be 75. takes 2 plus days to get a reply to anything. Takes at least 6 replies to resolve anything. EVERY SINGLE TIME I DEAL WITH THEM does not matter the company the service is NO SERVICE. Flat out customer abuse, marginally better than ignoring customers for a few weeks. Seriously outsourcing to India, Pakistan or the Philippines is better. IQ of those folks is higher than the people Zendesk hires in San Francisco as I get the vibe that most if not all are hired under "The Work Opportunity Tax Credit" (WOTC) is a federal tax credit available to employers for hiring and employing individuals from certain targeted groups who have faced significant barriers to employment. That is probably the only group available for under $40/hr in the bay area!

It is ironic that Zendesk, a "customer service" company has some of the worst customer service i have ever experienced. The are a poorly run business with unethical business practices. I will never do any business with them again.

Support is terrible, not helpful at all, they have no idea what they are doing. Once trial ends, they cancel the account, losing data and no option to subscribe anymore. Need to call support who is absolute useless.

Tras 14 días enviando emails y llamando en un horario superreducido de 3h de mañanas apto solo para jubilados, hoy porfin me cogen el teléfono (tras más de 90 minutos intentándolo sin parar y 20 llamadas "cortadas"). Los ratios por llamada deben estar súuuuuuper bajos, eso sí. Y deduzco que los correos también, ya que recibía petición de valoración del servicio pero no respuesta. Ahora bien, la LOPD se la pasan por el forro, ni me la han pasado y ya sabían quien era y qué quería en el primer contacto telefónico que tengo con ellos.

No reply from Zendesk financial team for a week and a half - they said a week and a half ago that they are checking on our invoice and then disappeared. We have sent 5 email replies since then with no acknowledgment whatsoever. Zendesk (#13526878).

Völlig absurd, keine mit s/mime signierten emails verarbeiten zu können - s/mime ist ein seit 30 Jahren (!) definierter Standard.

"We’re reaching out with a reminder about your upcoming Zendesk renewal" - die Mail, das ich heute bekommen habe! Der Witz? Ich habe das Abo VOR MONATEN gekündigt! Unfassbar! Abgesehen davon sehr teuer für den Service und Interface total unübersichtlich. Man musste sich jedes Mal zum Tode suchen.

So they sent me an email asking was i satisfied with their customer service. I replied no i’m not satisfied with their customer service so this is an update to my previous post, I would give now a minus 4 stars if I could. Please be aware this is a scam site