Corrinne D.
I have been very pleased with the ease…
I have been very pleased with the ease of appt making and my massage therapists. They have been on time and very professional.
Zeel® created the Massage On Demand® category in 2012 and was the first company to bring same-day, in-home massages to customers. Ranked #167 on Inc. magazine's 2017 Inc. 500 list of fastest-growing companies in the U.S., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists in its network of over 85+ U.S. cities. Zeel offers the most reliable on-demand massage service in as little as an hour, 365 days a year, with start times as early as 8am and as late as 10:30pm. Zeel delivers the highest quality, five-star massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events. With best-in-class security protocols and award-winning customer service, Zeel customers enjoy massages in the comfort, convenience, safety, and privacy of the place and time of their choosing. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android. Zeel is also home to Zeel Spa℠, the on-demand staffing solution for spas; Zeel Concierge®, which enables hotels to provide in-room massage bookings for guests; and Zeel Corporate Wellness, which brings chair massages to companies, events, and workplaces.
Zeel (zeel.com) has 561 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Excellent
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561 approved reviews, newest moderated first
Corrinne D.
I have been very pleased with the ease of appt making and my massage therapists. They have been on time and very professional.
Roe F.
Over all I have got decently good massages from them. It is a great service to have, I'm not crazy about the built-in tip though!
Kelly Gray E.
My massage therapist was professional, and arrived promptly and provided a B+ massage. After she left my 16 year old daughter showed me a short video of MY BATHROOM that this therapist posted while washing her hands!! She clearly was taken with our bathroom, which is unusual and beautiful, but COMPLETELY not ok to show without my consent.
Response from ZeelJan 22, 2020
Kelly, thank you for bringing this to our attention. This is not the sort of experience we want Zeel clients to have. We are reaching out to you as well as the massage therapist to resolve.
THERAPIST V.
THERAPIST VIEWPOINT If any industry needs a Union its DEFINITELY this one. I spoke directly to zeels management and they specifically said no hands on and its all ran by algorithms. But yet in the text attached...THEIR VERY OWN CUSTOMER SERVICE REP replies and specifically said that she was waiting for the clients regular therapist to respond. So if this is ran by algorithms like they said and there are no hands on control then why do i have to wait... there should be no waiting and I should have gotten the call right then and there fairly. Instead of their customer service TELLING ME they were waiting for another therapist to pick up the call i BIDDED ON another dumb option. I worked for the client before and the therapist that they were waiting for is someone he didn't even want that's why he didn't prioritize her like clients are suppose to do amd know to do if they want a specific therapist...so when it comes to the system if a client really want somebody they have the option to "prioritize" the therapist so it doesn't go out to the entire group of people that are waiting for work. the client knows that the client asked me my schedule and so I caught zeel in a lie and that's why I questioned them on their lie and I also informed them of this and thebfsct that a client was specifically sesrxhing for me and zeel custimer service deterred them from being abke to do so...not once but mutiple damn times...i told you therspist work to hard for you to contnrol our lives and our money thru violations snd your smoking mirrors... After that two days later or so they fire me which is an eeoc violation I LITERALLY (have proof of samples and examples) in my emails if anyone wants..email me This fake and horrible company needs to be reported and investigated by their Board in their state... Bad business, bad processes, bad practices and procedures. Extremely Unethical... Violators of my EEOC right. This business is based on smoking mirrors. Even those that write articles ia lying for this company. Im angry, disgusted and embarrassed..and rightfully so. Therapists knows your a bad business and too scared or heaitant to speak up and you have the nerve to post about your process and procedures and the ethics even you the company have to abide by and YOU DON'T..ypir staff need to stop turning the other cheek and be ethical themselves to and for the therapists as they are therapists themselves snd should no better amd no first hand how difficukt the industry already is and do the right thing FOR US THE THERAPISTS and since they dont that makes them just as guilty. No more and no way therapists will tolerate the way you mistreat, disregard and disrespect US your therapists behind the scenes on the business side. People need to dig deep read the reviews and those that call themselves management for zeel AGAIN YOU should stop and not get caught up with being friends with the boss, or the powers that be and writers need to stop lying for this comoany...interview therapists and stop buying good news and get the truth from real customers and real therapist...no more Therapists shouldn't have to "behave" to have and keep a job... Sick just sick and its all unethical and illegal and why this industry needs a Union for real work ethics, processes, practices to be upheld and hold management etc aaccountable that violate our rights and life like Zeel has and does.
Response from ZeelJan 6, 2020
Zeel clients may prioritize providers in the Zeel network at will, including changing preferences or removing providers from their priority list. While the Zeel network is currently accessed by 10,000+ providers, we understand that it is not a fit for everyone. We wish you continued success.
Serene Heather R.
Zeel did a great job providing chair-massage services for our wedding day. The booking process was simple and effortless via their online booking system. In addition, the massage therapists were very professional and friendly. Everyone in our wedding party thought it was an excellent touch to our special day. We were all much more relaxed and way less stressed when we left the house. It made the whole day much more enjoyable. We highly recommend Zeel for massage-therapy services at your next event.
Larissa P.
Terrible online scheduling system. It says "unavailable"; then the therapist shows up the next day at that same time I wanted the massage the day before. No operator to talk to on the phone; text only. The company takes no responsibility. Few times good therapists. 5 times bad therapist. I was in pain after a massage a few times. After complaining, the company takes money from the therapist, but won't refund the company's portion. They lost a good customer. I have to warn others about that policy. Stay clear of Zeel. Go to Soothies; their competitors. There are much better.
F J.
Our daughter gifted my husband a Zeel massage and when he tried to schedule online a credit card number is required. No other options unless you enter your cc# so he was unable to use his massage. What type of scam is this?
Response from ZeelSep 30, 2019
Dear FJones, What a thoughtful daughter you have. We would like to help your husband book his appointment right away. Please be assured while the credit card entry is part of the account set-up process, his card will not be charged when he books using a gift card or credit code. Please email [email protected], reference this review and a manager will contact you. Best, Zeel
kay
have been trying to reach anyone at customer service for weeks, no customer service number available, no one replies to messages :( have questions about my account, also reset password function not working
Response from ZeelDec 20, 2019
Please contact us at [email protected] so we can assist you.