Zebra TechnologiesReviews of zebra.com

I work for a significant agriculture concern in France, Poland and Belgium. All these locations deploy Zebra hardware, ranging from label printers to tablets. Despite their solid hardware, the software is subpar. I often find myself troubleshooting the most basic of issues with Zebra devices. I'm currently on site with our customer but my numerous efforts to get in touch with any support have been in vain. Signing up for the "Discussion Forum" must be approved but I signed up over 40 hours ago and still haven't received a single email with any updates. Logging in takes me to the same "You are currently not setup to access the Zebra Technologies Support Community" page and forcing the sign-up form again gives me the error "ZBRSFDC_006 : User has already registered.". Nearly 24 hours ago I filled in the contact form to get direct support instead, using a valid serial number that is freshly under warranty, ENTERPRISE SUPPORT for a customer that buys hundreds of devices from them, and still no response. Does Zebra even bother to provide any after-market support? I am eagerly awaiting their response. If you are a potential customer, I urge you to stay away from Zebra products. There are plenty of well-established alternatives that provide a much higher level of support. Or at least any support.

They have absolutely horrendous hold music. The same 20 second clip of guitar music plays on loop. When you add that to extremely long hold times and NO indication of estimated wait time or how many people are in line ahead of you this is an ABSOLUTE FAIL - F grade on designing a hold queue. Why do they want to torture every single solitary person calling up and needing tech support help on their printers? An excellent reason NOT TO BUY ZEBRA PRINTERS. By the way I don't know who their hold music vendor is, but DoorDash support has the same stupid music.

I upgraded my tc52ax to AOSP (China only) to android 13.. Because I am in China.. And the showcase will not upgrade.. And worse yet, it will not function without upgrading. I have tried every way known to mankind to get ahold of Zebra Technologies, so called, "tech" dept., and it doesn't even have an email to get ahold of them.. I am disabled and cannot functionally communicate over the phone.. They do not have one iota of support for the handicapped.. I almost threw my Zebra down the toilet.. But it would simply be retrievable with absolutely no damage to it.. So, I'll just hang on to mine. Zebra sucks! Woo!

It's their support. it's abysmal. I have been sat waiting in a livechat queue for 4 hours with no response for a critical issue caused by their devices. Useless.

The worst after sales service for a product I have ever had. I bought a Zebra ZD220 in March 2020. In June 2022 the PCBA failed on it making the printer unusable. So I ordered a part from the USA seeing as all the Zebra authorised dealers in New Zealand do not stock this item, yet the printer you can purchase from over 30 suppliers here. So I ordered the part from the USA. I didn't even get an email saying they didn't have stock. I found that out when I emailed a month later. I was told by Thermal Label Supplies that it would be about two weeks before it was shipped, so waited a month and it still wasn't shipped or was I contacted, so I got a refund a tried using the ZPS store. They did exactly the same! no mention on their website of the product being out of stock, just take my money and expect us to be ok with no contact. This is a spare part that is hindering my business running efficiently and is needed urgently. The only feedback I get, is why don't you buy a new one. Why should I. You have spare parts for a reason. I will not recommend, nor purchase another Zebra product again. I did get contacted when I complained to Zebra but recommending I go on your website to find an authorised seller in New Zealand when they only sell the printer and the only spare parts are what I do not need does not work for me. It is now December 7th and I am still in exactly the same place as when it failed. Pick your game up Zebra as I am not the only one complaining going by other reviews. I have decided now that throwing this piece of junk in the bin is the best option. You have lost my companies business from this. You are the manufacturer, why can't I order directly from you seeing as no one has your products?

We're a new RFID company that started using Zebra products 4 years ago. As we developed software and hardware solutions, we spent tens of thousands on Zebra hardware and software (ZD500R printers, various RFID aerials, hubs and ATR aerials) , only to find that their software (and the support team) were abysmal. Their hardware performance is being eclipsed by half price overseas alternatives in our testing. Zebra Designer Professional is just OK if you're printing normal labels (if you accept system errors, poor save options and constant reboots OK), but introduce RFID and you start to hit their true weakness. I've just printed 370 customer RFID labels from Zebra Designer Pro 3 to a ZD500R printer - consistent problems and approx 20% RFID label wastage from their terrible software communications. The software hangs regularly, fails to save configurations and screws up print job like it's sponsored by the competition! I've had technical calls with their development team and the advice I received was actually incorrect, so I now have zero confidence in them. We have moved to an alternative RFID supplier and Zebra will see no more of our business. The new hardware is half the price, is more stable and performs so much better. Avoid!

Support response is canned and garbage. There are no direct lines of support have to wait through a call queue and pray that you get a call back at a reasonable time. Scheduled a call with some guy in India and never got a call back at the scheduled time. Every time the guy calls back and I'm off doing something else because I cannot sit and wait. The machine is not in a small office I work in a hospital where multiples of these huge behemoths exist. Zebra Case Number: 12215687 Serial No: 99J211203562 Product Name: ZT41142-T010000Z

- Their drivers do not fully support Windows 11, certainly not as plug and play, and issues discussed about this on their forum have gone ignored - The structure of their model numbers is confusing and is not documented anywhere - Support took over a week to get back to me, and made false promises that they didn't keep - With newer printer models, it seems they've moved more in to provided extras, purchasable for more money, rather than including things. Even ethernet is an extra charge when in previous models it wasn't - Their product pages and YouTube videos are completely useless. Who manages this crap?