Zebra TechnologiesReviews of zebra.com

Absolute brick of a product. Won't connect to bluetooth for hours. More hours to connect to wifi. Never connects to cloud. And when it is set up, you could be waiting a whole day for 1 label to print. Shit of the highest order.

Contacted tech support regarding a brand new ZT411 printer out of the box. After well over 1 hour, the rep advised me nothing else could be done and that I would have to send it in. Even though it was brand new out of the box, the warranty would not apply because it had been over 30 days since purchased. They quoited me: $463.05 repair and $970.20 for the part for a total of: $1433.25. You can buy a brand new one on Amazon brand new for $1200.

Printer went wrong pretty much new. Prints white lines down everything, have wasted so much money on printer labels. Didn't report for a while as was in busy seasons and couldn't be without the printer and quite frankly didn't have time (even if it was taking me 10 labels to get one correct) and was then out of warranty - fine. Contacted anyway as needed it to be fixed, was then told I need to pay for the fix and also be without a printer for however long that takes. They cant come and fix it here and they cant provide a temp printer while its fixed so essentially if you are a busy business you can't get it fixed as you would have to buy another printer to manage for the time it was away being fixed anyway. Have seen this is pretty much the standard of Zebra printers and most of them don't seem to work.

It is a pity that i can not give 0 stars... two printers have the same issue right out of the box, one was sent out to the Zebra repair center and after that the printer has been sent UNREPAIRED back to us. After that they would not listen to the customer anymore and closed the ticket with the printers still in error state and/or underperforming ????? F.....g Sh...y company that does not deserve any stars !!!

Very frustrating and unresponsive to issues and complaints. Case: 21294657 I need a repair for my Printer as it has chewed up to very expensive ribbons after printing only a few cards. I have contacted customer support and reported the issues by email to the company and they just ignore me. The support agents say that they do not know why you need a company name to be able to get a RMA repair done. I am a private individual and do not have a company and it will not allow me to egenrate the repair RMA. There website will not allow you past a certain point and then it fails. I have not had a single reply to my emails nor have they replied to my complaints to customer services about this issue. So if you are not a business that is in there database the do not by a machione from them as the warranty is worthless. I am having to go see trading standrds and a solicitor to see what I can do. This will cost me money but it is better that having 1000s pounds of a printer that does not work.

If only I had checked the reviews before buying my Zebra label printer. After about 12 months of use, the printer began printing labels with a wide vertical blank space that often renders the barcode unusable. I contacted Zebra in December 2024. What followed was months of failed communication: repeated fault-finding emails that didn’t resolve the issue. Multiple phone appointments were arranged but nobody called. Calls were late or cancelled without notice. Countless contradictory emails from different staff. On one occasion, I was told they had tried to call me, even though my phone hadn't rung and there were no missed calls. Despite repeatedly confirming my availability and asking to be contacted if an appointment couldn’t be kept, the same pattern continued. I am now having to raise yet another support ticket for the same repeating problem. This is, without doubt, the worst customer service experience I have ever had. Zebra’s Trustpilot score reflects this, with the majority of reviews rated one star.

These printers are a complete waste of time, everytime I go to use it, it feels like there is a new problem. Cost me more money in my business than it costs to just replace it!

I bought a classic license for card printing software and paid for it, but never received any license, have written to support, no answer, to sales as well no answer. This company cannot be trusted, it's a scam really. Keep away from them