Zappy HealthReviews of zappyhealth.com

Response from Zappy HealthDec 22, 2024

Dear Essie, Thank you for sharing your concerns. We deeply regret the frustration and confusion this situation has caused, and we understand how upsetting it must be. To clarify, Zappy Health does not create or pass along misinformation. Quite the opposite actually; we are the only party that has been engaging fully with our customers, on a real-time basis, when other parties have essentially been radio silent. As a medical provider, we communicate updates as they are conveyed to us by the pharmacies in real time so that our patients are kept informed. While we always work in good faith to ensure accuracy, there are instances where the pharmacy may provide information that later changes. When this occurs, we promptly share updated details with our patients to keep them in the loop. If you need specific information regarding your prescription or the medications you received, we recommend reaching out directly to the pharmacy in question at [email protected]. They will have access to individual details that may not be available to us as the medical provider. We also want to assure you that upon learning of the concerns surrounding this pharmacy, we immediately severed our relationship with them and transitioned to working exclusively with highly reputable pharmacies to ensure patient safety moving forward. Your trust is incredibly important to us, and we are here to assist you with any additional questions or concerns you may have. Please feel free to contact us if there’s anything further we can do to support you.

Response from Zappy HealthDec 22, 2024

Dear Mark, We take your feedback seriously, but we must strongly refute the claim that Zappy Health supports counterfeit drugs. As a medical provider, Zappy Health is committed to the highest standards of patient care, and we do not condone or engage in any practices involving counterfeit or unsafe medications. It is important to clarify that Zappy Health does not manufacture, dispense, or ship medications. We work with licensed pharmacies to fulfill prescriptions for our patients. When concerns about Ousia Pharmacy’s practices came to light, we acted swiftly and decisively, immediately terminating our partnership with them. Our priority has always been to ensure the safety, reliability, and effectiveness of the treatments our patients receive. While we understand how this situation has caused frustration and confusion, Zappy Health has acted in good faith throughout. The information we shared was conveyed to us by the pharmacy at the time, and we communicated updates to our patients in real-time to keep them informed. As soon as we became aware of any discrepancies, we informed our patients and took immediate steps to protect their trust and well-being. If you have specific questions about your prescription or the medications provided by the pharmacy, we encourage you to reach out to Ousia directly at [email protected], as they would have access to further details that may not be available to us. Your trust and safety are of utmost importance to us. If there are additional concerns we can help address, please contact us. We are here to assist you.

Response from Zappy HealthDec 22, 2024

Dear Tammy, We understand your frustration and the distress caused by this situation, but we must firmly address and clarify some of the claims in your review. Zappy Health is absolutely not a scam. As a medical provider, our mission is to offer safe, effective care to our patients. The assertion that we are operating fraudulently is not only false but also dangerous. We are fully transparent about our operations and are taking every possible step to address this issue and keep our patients informed. It’s important to note that Zappy Health does not dispense or ship medications. We work with licensed pharmacies to fulfill prescriptions. When concerns about Ousia Pharmacy’s practices came to light, we immediately severed our relationship with them and partnered with new, highly reputable pharmacies to ensure the quality and safety of medications moving forward. We take patient safety and communication very seriously. Our team is currently responding to thousands of messages and emails daily to provide updates, answer questions, and assist patients through this process. Specifically, we answered your own questions whenever you raised them in the chats, and we have full documentation. We understand how upsetting this is, but to claim that we are ignoring patients is inaccurate. We remain committed to resolving concerns as quickly as possible. Regarding the medications provided by the pharmacy, we encourage you to reach out directly to Ousia Pharmacy at [email protected] for specific details, as they are the dispensing entity and can provide additional information. We deeply regret any confusion or distress caused by this situation, but our efforts have been—and continue to be—focused on providing real-time updates, addressing concerns, and advocating for our patients. If you would like further assistance or have specific questions, please don’t hesitate to contact us. Thank you for giving us the opportunity to address these concerns. We are here to help and remain dedicated to ensuring the trust and well-being of all our patients.

Response from Zappy HealthDec 22, 2024

Dear R S , Thank you for sharing your concerns. We understand your frustration and the difficult position this situation has put you in, but it is important to address and clarify several key points. Zappy Health is a medical provider, not a pharmacy. Our role is to prescribe medications in accordance with medical guidelines, and we rely on licensed pharmacies to fulfill those prescriptions. When concerns were raised about Ousia Pharmacy, we acted immediately by terminating our relationship with them. We have since partnered with new, highly reputable pharmacies to ensure the safety and quality of medications for all our patients moving forward. We want to stress that we do not handle or store medications, nor are we involved in their compounding or shipping. We continue to investigate the matter, and update our patients in realtime about the safety assessments. Furthermore, we encourage you to contact Ousia Pharmacy directly at [email protected] to obtain further details and pursue resolution regarding your specific medications. However, we remain committed to supporting our patients and are actively addressing thousands of inquiries daily to provide clarity, updates, and guidance during this challenging time. We take patient safety and satisfaction very seriously, and we are here to help advocate on your behalf if you need further assistance navigating this issue with the pharmacy. Please don’t hesitate to reach out to us directly. Your feedback is important to us, and we deeply regret the inconvenience and distress this has caused. We remain committed to ensuring transparency, trust, and patient care in everything we do.

Response from Zappy HealthDec 22, 2024

Dear Laila, Thank you for sharing your experience with us. We’re truly sorry to hear about your disappointment and the challenges you’ve faced. Your feedback is incredibly valuable, and we deeply regret that this situation has caused you to lose trust in us. To address your concern about the response you received: our system sometimes uses AI-generated answers to provide patients with timely updates while we work to have a human review individual requests. These responses are intentionally kept brief to avoid any potential for miscommunication. Sometimes, they become comically brief, as in the case you described. We apologize. We absolutely understand how this might feel impersonal, and for that, we sincerely apologize. We will review your conversation in detail to ensure your concerns are properly addressed. It’s also important to note that we no longer use Ousia Pharmacy. As soon as we became aware of issues related to their practices, we severed our relationship with them and transitioned to working exclusively with highly reputable pharmacies. Your safety, satisfaction, and trust are our top priorities, and we take situations like this very seriously. We’d love the opportunity to restore your confidence in our care and help make this right. Please don’t hesitate to reach out to us directly , and we’ll do everything we can to assist you. Thank you for bringing this to our attention. We are here to support you.

Response from Zappy HealthJan 1, 2025

Dear Brandon, Thank you for taking the time to share your concerns. We are truly sorry for the distress and frustration you’ve experienced. Your feedback is invaluable to us, and we want to address your concerns with the seriousness and care they deserve. The situation regarding a former member of our network has been challenging for everyone, and we deeply regret the worry it has caused. We have since transitioned to other pharmacies. Your feedback highlights the importance of clear communication and accountability, areas where we are continually striving to improve. We remain committed to ensuring the well-being and trust of every patient we serve. Thank you for bringing your experience to our attention. If there is anything more we can do to address your concerns, we encourage you to reach out. Your trust is incredibly important to us, and we are dedicated to earning it back. Warm regards

Response from Zappy HealthDec 22, 2024

Dear Jay, Thank you for sharing your concerns. We understand how deeply upsetting this situation has been, and we want you to know that we hear you. The frustration and disappointment you’ve expressed are valid, and we truly regret that this experience has caused you to lose trust in us. We want to clarify that Zappy Health has also suffered immense reputational damage due to the issues with Ousia Pharmacy. The concerns raised about their practices have deeply affected not only our patients but also our company, as we are equally devastated by the impact this has had on those who rely on us for their care. We empathize with what you are going through and want to assure you that your feedback is not being ignored. The reason you were blocked from the public chat was because of blatant harassment of other customers who reached out to us, asking that you be removed. While we understand the situation is stressful, harassment is never acceptable. As soon as we became aware of the concerns about Ousia Pharmacy, we took immediate action by severing our relationship with them. Since then, we have partnered exclusively with highly reputable pharmacies to ensure the safety and reliability of all medications moving forward. Unfortunately, matters related to refunds or replacements for previously dispensed medications are tied to the pharmacy, and we encourage you to reach out to them directly at [email protected] for resolution. We are here to help advocate for you in any way we can and to support you through this process. If there are specific concerns or questions you feel have not been addressed, please don’t hesitate to contact us directly. Thank you for giving us the opportunity to address your concerns. We remain committed to learning from this experience and working tirelessly to rebuild the trust of our patients.

Response from Zappy HealthDec 22, 2024

Dear Eric, Thank you for sharing your concerns. We understand that this situation has been deeply troubling for many of our patients, and we take your feedback seriously. The concerns you’ve raised are legitimate and have been given significant consideration as we work tirelessly to address the issues caused by Ousia Pharmacy. To clarify, Zappy Health has no involvement in the compounding, dispensing, or shipping of medications. As soon as we became aware of the concerns surrounding Ousia Pharmacy, we severed our relationship with them and transitioned to working exclusively with highly reputable and compliant pharmacies. While Ousia may have sourced medications from other pharmacies, we cannot speak on their behalf regarding their partnerships. Any inquiries or issues related to their practices are best addressed directly with them as they have stopped giving us further information. We highly encourage you to reach out to them at [email protected] That said, we are here to support our patients in navigating these concerns and advocating for fair resolutions. However, it’s also worth addressing your approach. It appears that you’ve engaged in a continuous campaign against Zappy Health, including messages and posts that aim to inflict harm rather than foster constructive dialogue, with a tone that most our customer service describes as threatening. While we welcome feedback and are committed to addressing valid concerns, harassment does not contribute to resolving these matters effectively. We remain committed to supporting all of our patients during this challenging time and encourage you to contact us directly if you have specific issues that we can assist you with. We’re here to help and would like to work together toward a resolution.