Zappy HealthReviews of zappyhealth.com

Response from Zappy HealthJan 1, 2025

Dear David, Thank you for sharing your concerns with us. We deeply regret the distress this situation has caused you and others, and we want to take this opportunity to provide clarity and address your feedback as thoroughly as possible. First and foremost, we understand how upsetting it must be to feel like your concerns are not being heard or resolved to your satisfaction. Your frustration is valid, and we want to assure you that we are not ignoring these concerns. Rather, we are working tirelessly to address every issue brought to us during what has been a very challenging and transitional period. To provide context, Zappy Health is a medical provider, not a pharmacy. Our role is to provide medical consultations, prescriptions, and guidance for patients. The medications prescribed by our providers are fulfilled and dispensed by licensed third-party pharmacies. While we work hard to vet our pharmacy partners, the compounding, packaging, and shipping of medications are outside of our direct control. Whenever concerns arise about any party we deal with, we take immediate action to sever our relationship with them. We recognize the frustration that this situation has caused, and we are deeply sorry for the anxiety it has brought to you and others. Since that time, we have partnered exclusively with highly reputable pharmacies that meet strict compliance and safety standards to ensure the well-being of all our patients moving forward. Regarding your questions about medications, we completely understand your concerns, but we are not a pharmacy. We encourage you to contact the pharmacy directly, as they are the appropriate party to provide details about the medications. While this process can understandably feel frustrating, we want to emphasize that we are here to support and advocate for you where possible. We also want to clarify the claim that we are attempting to "cover up the truth." This is simply not the case. Transparency is at the core of how we operate, and we have been forthright about the challenges we've faced and the steps we’ve taken to address them. While we continue to respond to patient concerns and inquiries, we also encourage open and honest dialogue in our patient forums and communities, which remain active with thousands of members. We recognize that this experience has led to significant frustration and disappointment. For that, we are truly sorry. Our team is working around the clock to assist our patients and to ensure these issues are addressed fairly and thoroughly. While we cannot undo the past, we are committed to learning from this and continuing to improve in all areas of our operations. Your feedback is incredibly important to us, and we sincerely hope we can regain your trust over time. If there are any specific issues or questions that remain unresolved, please let us know, and we will do everything in our power to assist you. Thank you for sharing your perspective and for giving us the chance to respond. We remain committed to ensuring the safety, satisfaction, and well-being of all our patients. Warm regards, Zappy Health Support Team

Response from Zappy HealthJan 1, 2025

Dear Zappy patient, Thank you for sharing your experience with us. We deeply regret that your journey with Zappy Health has not met your expectations, and we sincerely apologize for the frustration and confusion you’ve experienced. It sounds like the timing of your consultation coincided with a particularly challenging transition period for us. As you noted, we had to make urgent changes in our pharmacy partnerships. This adjustment, while necessary to ensure patient safety and compliance, unfortunately resulted in some disruptions to our operations and communication. For that, we are truly sorry. We want to assure you that all current orders are now being fulfilled through our trusted pharmacy partners, Red Rock and Hallandale Pharmacies, both of which are reputable and compliant with all relevant regulations. We are working diligently to streamline the process and ensure that all patients receive their medications as quickly and smoothly as possible. We acknowledge that communication during this period may not have been as clear or timely as you deserved. We are actively improving our communication channels to keep our patients informed every step of the way. Your feedback has been heard, and we are taking it to heart as we refine our processes. It is disheartening to hear that your experience has led you to compare our service unfavorably with another provider. Please know that we are committed to making things right and ensuring that future interactions meet the high standard of care we aim to deliver. If you have not yet received an update on your order, or if there are any outstanding concerns, please rest assured that our team is working to resolve these issues as quickly as possible. We truly value your trust and are grateful for your patience during this time. Thank you again for bringing this to our attention. We are committed to learning from this experience and delivering a much better experience moving forward. Warm regards, Zappy Health Support Team

Response from Zappy HealthJan 1, 2025

Dear Tara, Thank you for taking the time to share your experience with us. We deeply regret the frustration and disappointment you’ve encountered, and we want to sincerely apologize for the challenges you’ve faced. Your concerns are valid, and we take them very seriously. First, we want to assure you that we have thoroughly reviewed all outstanding orders affected by the recent pharmacy transition. Our team has been working diligently to ensure that every order is processed and accounted for, and that all patients receive either their medication or the appropriate resolution. If your specific issue has not yet been resolved, we want to emphasize that we are here to assist you and will prioritize resolving this matter immediately. The past few weeks have been exceptionally challenging as we transitioned to new pharmacies. While these challenges have impacted the experience of some patients, we take full accountability for ensuring that these disruptions do not overshadow the trust you placed in us. We are deeply sorry that our adjustments may have caused you uncertainty and stress, and we understand how upsetting this has been. We also want to thank you for bringing your concerns to our attention. Feedback like yours is invaluable in helping us identify areas where we must do better. Your trust and satisfaction are our top priorities, and we are committed to doing everything possible to restore your confidence in us. If your issue remains unresolved, we encourage you to reach out so we can address it as a matter of urgency. We are here to assist you and will work tirelessly to provide clarity and resolution. Your experience matters to us, and we are grateful for your patience as we work through these challenges. Thank you again for sharing your thoughts and giving us the opportunity to address your concerns. We are committed to learning from this experience and to ensuring that future interactions with our team meet the high standard of care we strive to deliver. Warm regards, Zappy Health Support Team

Response from Zappy HealthJan 1, 2025

Dear Madison, We sincerely apologize for the frustration and inconvenience you’ve experienced in trying to get an update on your prescription. Your time and trust are incredibly important to us, and we deeply regret that we fell short of meeting your expectations during this critical time. Over the past few weeks, we have experienced an unusually high volume of customer inquiries, which temporarily affected our ability to respond as promptly as we normally would. This is not an excuse, but an acknowledgment of where we fell short and how it may have impacted you. We understand how essential timely communication is, especially when it comes to something as important as your medication, and we are profoundly sorry for the delay. The good news is that we have taken significant steps to address these challenges and streamline our processes to ensure that all outstanding questions and concerns are resolved as quickly as possible. Your order should now have been processed or should be in the final stages of fulfillment. However, if your issue remains unresolved, please let us know so we can prioritize resolving this matter for you immediately. We understand the urgency of your situation, especially with your upcoming travel plans, and we are here to ensure that your needs are met as swiftly as possible. Your patience during this time has not gone unnoticed, and we are deeply grateful for it. Once again, we are truly sorry for the inconvenience and stress this has caused. Thank you for bringing this to our attention and giving us the opportunity to make it right. Your trust means everything to us, and we are committed to ensuring that future interactions with our team meet the highest standard of care. Warm regards, Zappy Health Support Team

Response from Zappy HealthJan 1, 2025

Dear Whitney, Thank you for sharing your concerns. We deeply regret the frustration and worry this situation has caused and want to sincerely apologize for any distress you’ve experienced. Your safety and trust are of the utmost importance to us, and we take feedback like yours very seriously. We understand how unsettling it must be to have concerns about your medication, and we are truly sorry for the frustration this has caused. Questions specifically related to the medication, its safety, or other detailed concerns can only be answered directly by the pharmacy that dispensed it. However, we remain committed to supporting you and advocating on your behalf if you need assistance navigating this process. Your feedback has not gone unheard, and we are actively working to rebuild the trust of every patient affected by these challenges. If there is anything further we can do to support you or clarify your concerns, please don’t hesitate to reach out. We are here to help. Thank you for your patience and understanding as we strive to improve and provide the care and support you deserve. Warm regards, Zappy Health Support Team

Response from Zappy HealthJan 1, 2025

Dear Olivia, Thank you for taking the time to share your experience with us. We are truly sorry for the frustration and disappointment you’ve encountered, and we want to acknowledge how upsetting this situation has been for you. Your feedback is important to us, and we deeply regret that we haven’t met your expectations. The events surrounding the period mentioned have been challenging for everyone involved, and we understand your concerns. Zappy Health does not dispense medications nor deal with medications in any way, shape or form. We take our role in ensuring patient trust and safety very seriously. When concerns about any partner arise, we act swiftly to sever ties and have since transitioned to other pharmacies without any issues. We also want to address the concern about communication and access to our chat. We do not block customers unless their behavior violates community guidelines. We welcome constructive feedback and strive to provide a safe and respectful space for open communication. If you feel this has been handled inappropriately, we sincerely apologize and are happy to review the matter further. Your trust is incredibly important to us, and we are working diligently to rebuild it by improving communication and processes to prevent such situations in the future. Thank you for sharing your concerns with us. We genuinely appreciate your patience as we work to make things right and ensure that every patient feels heard and cared for. Warm regards, Zappy Health Support Team

Response from Zappy HealthDec 22, 2024

Dear Jacob, Thank you for your feedback. While we understand your frustration and concerns, we must strongly address and correct several false claims in your review. First and foremost, Zappy Health is a medical provider—not a pharmacy. We do not compound, distribute, or ship medications. Any issues related to medication compounding were the responsibility of Ousia Pharmacy, a licensed pharmacy we previously partnered with. Upon learning about concerns with their practices, we immediately severed our relationship with them and transitioned to working exclusively with highly reputable pharmacies. To address your claim that we “block members from access” for asking questions: this is categorically false. We do not block or restrict anyone from accessing our forum unless their behavior violates community guidelines, such as harassment or abusive conduct. In fact, as we speak, there are thousands of active members openly discussing their experiences, asking questions, and sharing support within our community. Your claim that we are “hiding” or avoiding customer concerns is also untrue. We are actively responding to thousands of patient inquiries every day, working tirelessly to provide real-time updates, clarify concerns, and support our patients through this challenging time. We urge you to ensure your feedback is fair and accurate, as misleading statements like these can cause unnecessary harm. If you have specific issues or concerns that need to be addressed, we encourage you to contact us directly. We are here to help and committed to resolving any outstanding issues.

Response from Zappy HealthDec 22, 2024

Dear Brenda, Thank you for bringing your concerns to our attention. We deeply regret that your experience has been anything less than satisfactory and understand how distressing this situation must be. We would like to clarify an important point: Zappy Health is a medical provider, not a pharmacy. As medical providers, we do not ship medications or handle their distribution. Our role is to ensure patients receive the best possible care, including prescribing appropriate treatments, but the filling and shipping of medications are handled by licensed pharmacies. That said, we take full responsibility for advocating on behalf of our patients. Upon learning of the complaint related to this pharmacy, we immediately severed our relationship with them and transitioned to other highly reputable pharmacies to ensure the safety and reliability of all medications provided to our patients. We understand your frustration and encourage you to reach out directly to the pharmacy in question at [email protected] for detailed information about the specific medication you received. While we are not representatives of the pharmacy, we have been supporting you personally in resolving this matter and addressing any lingering concerns. Your trust means everything to us, and we are committed to doing everything within our power to restore your confidence in our services. Thank you for giving us the opportunity to address this matter. Your feedback is invaluable in helping us ensure a better experience for all our patients.