Zappy HealthReviews of zappyhealth.com

Response from Zappy HealthJan 14, 2025

We deeply regret the frustration and disappointment you’ve experienced, and we want to address your concerns. Zappy Health takes patient trust very seriously. In December 2024, we learned that Ousia Pharmacy, one of our former partners, was under investigation by the Florida Department of Health for alleged violations. While Ousia disputed the allegations, we immediately ceased our partnership with them. We understand how upsetting this situation has been and are truly sorry for the impact it has had on you and others. We acknowledge the frustration around communication and refunds, and we sincerely apologize if you’ve felt unsupported. While we cannot provide advice on Ousia’s processes, we recommend contacting them directly at https://www.opcrx.us/contact, via email at [email protected], or by phone at 888-220-8728 for questions about your medication. Your feedback highlights areas where we must improve for our patients moving forward. Thank you for bringing this to our attention. Please don’t hesitate to reach out to us directly if there’s anything further we can do to assist.

Response from Zappy HealthJan 3, 2025

Dear Owl, Thank you for bringing your concerns to our attention. We deeply regret the frustration and worry this situation has caused, and we sincerely apologize for any delay in addressing your emails. Your trust and satisfaction are incredibly important to us, and we are committed to ensuring your concerns are fully resolved. To clarify, we respond to all inquiries through our customer service channels and are dedicated to providing timely updates and support. However, during periods of high inquiry volume, response times may be longer than usual, and we deeply regret that this has impacted your experience. Please rest assured that your concerns have not gone unnoticed, and we are actively working to ensure all customer questions are addressed. Regarding your specific concern about the pharmacy, Zappy Health is not a pharmacy, does not dispense nor interact with medications in any way, shape or form. Our only partners at this time are Hallandale and Red Rock pharmacies. If your questions remain unresolved, we encourage you to reach out again so we can assist you as quickly as possible. Thank you for your patience and understanding as we work to improve our processes and communication. Warm regards, zappy Health

Response from Zappy HealthJan 3, 2025

Dear, We’re genuinely sorry to hear about your experience and the strong feelings you’ve expressed. At ZappyHealth, our mission has always been to provide safe, effective, and affordable care for all our patients. We deeply value feedback because it helps us improve and ensure we’re meeting the needs of those who trust us with their health. It’s important for us to address some of the concerns you’ve raised directly: Clarification About Our Role ZappyHealth is not a pharmacy, nor do we dispense medications or manage pharmaceutical operations directly. Our role is to connect patients with licensed healthcare providers who can prescribe treatments based on their professional medical judgment. Once a prescription is issued, it is fulfilled by an independent pharmacy partner. If you have specific concerns regarding any aspect of the medication or pharmacy services, we encourage you to contact the pharmacy directly. However, if you need assistance or clarification on how to proceed, we’re more than happy to help facilitate communication and ensure your concerns are addressed promptly. Patient Support and Communication We sincerely apologize if you or others feel unheard in your attempts to reach out. We are continuously working to improve our response times and support systems to ensure every patient’s concerns are addressed promptly and professionally. If there are outstanding issues with your account or experience, please let us know directly so we can assist you. We want every patient to feel valued and supported throughout their journey. Allegations of Harassment and Reviews We were especially disheartened to read the accusations that our patients and team are engaging in harassment or dishonesty. We strongly believe in fostering a supportive and respectful community. No one is ever asked or encouraged to write false reviews or participate in behaviors that go against these values. Accusations of this nature undermine the trust and respect we work hard to build among our patients, and we encourage open, constructive dialogue to resolve misunderstandings. We also want to address the personal tone of your comment. While we understand your frustration, comments that involve personal attacks or assumptions about others can be hurtful and counterproductive. We value every patient, and we are committed to treating everyone with kindness and respect, even in disagreement. If there is an unresolved issue or if you have concerns about our practices, we genuinely want to hear from you directly. By working together, we can investigate your concerns thoroughly and find a resolution that aligns with our shared goal of patient-centered care. Thank you for sharing your concerns, and we hope to regain your trust by demonstrating our commitment to addressing them sincerely and transparently. Wishing you the best, ZappyHealth Team

Response from Zappy HealthJan 3, 2025

Hi Eric, We’re truly sorry to hear about your experience and the disappointment you’ve felt. At Zappy Health, our goal is always to provide the highest level of care and support to every patient, and we regret that we may not have met your expectations in this instance. To clarify, ZappyHealth does not operate as a pharmacy or dispense medications. Instead, we facilitate care by connecting patients with licensed healthcare providers and pharmacy partners. While we strive to partner only with pharmacies that meet all regulatory requirements, we understand that any concerns about medication can be deeply distressing. We take all feedback seriously, and your concerns will be escalated for review. If there is any way we can assist further, please don’t hesitate to contact us directly. Our team is here to help and to ensure your concerns are addressed appropriately. We deeply regret that your experience has led you to feel this way about our company. Your trust is incredibly important to us, and we are committed to doing better and improving wherever we may have fallen short. We would welcome the opportunity to work with you toward a resolution and rebuild your confidence in our services. Thank you for bringing this to our attention. We hope to make things right. Kind regards, ZappyHealth Team

Response from Zappy HealthJan 1, 2025

Dear Lia, Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced. Please rest assured that we are fully aware of your situation and are taking immediate steps to resolve it. We understand how unsettling it is to feel uncertain about your order and unable to verify its status. Your trust is incredibly important to us, and we are working diligently to ensure that this issue is addressed promptly. We are actively reviewing your case to provide clarity and resolve any outstanding concerns. We deeply regret the delays in communication and the impact they have had on your experience. Our goal is to provide a seamless process for all patients, and we are taking measures to improve how we handle inquiries, including better tracking updates and communication options. Thank you for bringing this to our attention, and please know that resolving this matter is a top priority. We appreciate your patience as we work to fix this for you. If there’s anything further you need, we are here to assist. Warm regards

Response from Zappy HealthJan 1, 2025

Dear Derek, Thank you for taking the time to update your review and share your concerns. We’re deeply sorry to hear about your recent experience, and we sincerely regret the frustration and inconvenience it has caused. Over the past three weeks, we underwent a significant transition as we adjusted our partnerships with pharmacies to ensure the highest safety and reliability standards for our patients. This change did disrupt our operations temporarily, and we recognize that it impacted your experience with us. For that, we deeply apologize. We are pleased to share that operations are now back to normal, and we’ve taken steps to prevent such disruptions from happening again. We’ve also reviewed your case and confirmed that your refund was issued in full. Please know that your concerns were never ignored; rather, they were part of the overwhelming volume of inquiries we were working to address during this transition. It has been a privilege to work with you on your health journey, and we truly hope this experience hasn’t overshadowed the positive aspects of your time with us. Thank you for your patience and understanding as we navigated this challenging period. Your trust and well-being remain our top priorities. Warm regards, Zappy Health Support Team

Response from Zappy HealthJan 1, 2025

Dear Kim, Thank you for sharing your experience. We’re truly sorry to hear about the delays in receiving your medications and the frustration this has caused. Your concerns are important to us, and we want to assure you that we’re here to help. Over the past few weeks, we experienced some operational disruptions due to a necessary transition in our pharmacy partnerships. This impacted the timeliness of medication shipments for some patients, and we deeply regret the inconvenience it caused. We are happy to share that our operations have since stabilized, and we’re working hard to ensure that medications are shipped on time moving forward. You are absolutely not alone, and we take every concern seriously. Our team is available at all times to address your questions and provide support. We value your feedback and your trust, and we are committed to improving your experience with us. Thank you for your patience and understanding as we work to ensure smoother operations moving forward. Warm regards, Zappy Health Support Team

Response from Zappy HealthJan 1, 2025

Dear Arthur, Thank you for taking the time to share your feedback. We deeply regret the frustration and unease this situation has caused you, and we want to sincerely apologize for the lack of timely support you’ve experienced. Your concerns are valid, and we understand how unsettling it can feel when you’re unable to get the assistance you need. We are currently working hard to respond to all inquiries as quickly as possible and improve our support systems to ensure better communication moving forward. While we’ve faced higher-than-normal volumes recently, we recognize that this is not an excuse, and you deserve prompt, reliable support at all times.