Zappy HealthReviews of zappyhealth.com

Zappy Health failed to perform their due diligence and partnered with an unlicensed pharmacy to fulfill my compounded tirzepatide. They failed to complete even the most basic verification to ensure the the pharmacy was even licensed to compound the medication. As they have noted in their responses to other reviews “ In December 2024, we learned that one of our former pharmacy partners, Ousia Pharmacy, was under investigation by the Florida Department of Health regarding licensing and compliance issues. Upon discovering this, we immediately ended our relationship with Ousia to prioritize patient trust and safety.” However, what they fail to mention is that they’ve done nothing to make this situation right with the hundreds/thousands of patients that received counterfeit medication from the pharmacy they partnered with. We have lost all trust in this company. The Florida Department of Health has advised not to use this illicit / adulterated medication. Many of us are out multiple thousands of dollars with medication that is unsafe to use. They not only refuse to provide refunds or replacement medication from a licensed a pharmacy, but also have refused to communicate to anyone who has questioned or complained about the issue. It is also impossible to connect with a licensed healthcare provider regarding any issues - they have dropped the ball on patient care in an egregious way.

Run from Zappy Health. Very shady company with shady business practices. Zappy Health contracted with a third party pharmacy that did not have the licensure to compound medication or ship to my state. I have sent numerous emails with no response.

This company has some seriously questionable business practices. When you sign up, they give you access to their community chat on their app so you can hear from fellow patients and share experiences and get updates from Zappy themselves - but then kick you off if you’re even a member of certain Reddit or Facebook groups they don’t like. They apparently go on Reddit and Facebook and search the names of their members to see what online groups they’re members of. Dr. M ominously admitted on a Tik Tok video something like “we know who you are.” Then they kick you off their Zappy community chat, even if you’ve never posted anything negative or anything at all - just for being a member of those other groups. When you try and ask them why you’ve been kicked off the community chat, they say you violated the safe space - even if you never posted anything. It’s so weird.

In my personal experience, it has been more than disheartening to see the lack of communication and lack of effort when it comes to providing information regarding medication and getting answers about my medical record. I have tried multiple avenues to get in contact with appropriate help using customer service chat, email, zappy chat, contacting/calling pharmacies, etc. During this time with Ousia Pharmacy medication discrepancies, I encourage Zappy Health to work with any of the pharmacies involved with Ousia to provide clear and transparent evidence about our dispensed medications. It appears those involved are not able to provide further details without the provider's consent. (This brings no resolution when we are encouraged by Zappy to contact Ousia pharmacy directly and then stuck in the middle with no clarity) Please help facilitate bridging the communication gap to get us real information and answers we are looking for. (As paying patients, we at the minimum deserve that. Along with safe, sterile, legitimate compounded prescription medication that is traceable) I find it extremely misleading that Zappy states there has been no recalls for the medication from Ousia - they cannot be traced with the CF lot numbers on the vials nor simply provide evidence a CoA request. (Many others have shared multiple complaints on efficacy, potency, injection site reactions etc) I am hoping as this moves forward, this will be a prompt and transparent process. I hope that future communication from Zappy Health and Dr. MC will feel meaningful and productive. The helpdesk is not able to provide the assistance necessary, as automated responses won't bring new helpful information. Please follow up on my emails sent to solutions at zappyhealth.com so we can resolve lingering concerns and discrepancies. Thank you for your assistance in this prolonged matter. -ZB

I ordered semaglutide right after christmas. I got an email that a FedEx that a label had been printed. As of now I still haven't received it. I did reach out and the person Haizel was not helpful at all. Be careful if you decide to order.

Poor. The phone link failed. The text messagesaid they were sending my comprehensive plan. Where is it?

Don’t believe the pricing. I set up an account logged in and it’s 100$ more than stated. So probably not joining now.

AI customer service. Stonewalling me, and refusing to answer why they are refunding some customers for Ouisa vials and not other customers.