Leah
My experience with Zappy Health was…
My experience with Zappy Health was incredibly disappointing, and I strongly urge others to avoid their services. From their lack of customer care to their failure to source medications from properly licensed facilities, Zappy Health has shown an utter disregard for patient safety. The most concerning issue was Zappy Health's failure to ensure they sourced medication from a licensed 503A or 503B sterile compounding pharmacy. They marketed their medications as coming from these licensed facilities, yet the pharmacy they used, Ousia Pharmacy, did not have a sterile compounding license. This is an absolute failure on Zappy Health's part to do their due diligence and ensure the products they were distributing met the basic safety and regulatory standards required for pharmaceutical medications. Even more alarming is that Zappy Health never contacted any of its patients about this issue. Many patients, myself included, were completely unaware that we were being sent unsafe medications. I discovered the problem after reaching out via Zappy’s customer chat, where I learned that the pharmacy they used was unlicensed and had ceased operations. This lack of transparency and failure to inform customers about such a serious safety issue is negligent and unethical. Instead of taking responsibility for this lapse in safety, Zappy Health's customer service was unhelpful and dismissive. I contacted them multiple times about the unsafe conditions of the medication, but their responses were slow and did nothing to address the core issues at hand. There was no apology or effort to resolve the situation—only an attempt to deflect responsibility. Moreover, Zappy Health capitalized on the public's concern over the potential shortage of GLP-1 medications, using this fear to push their product. They claimed the medication was safe to use, despite warnings from healthcare providers and the FDA not to use medications sourced from unlicensed or questionable facilities. This felt like a blatant attempt to profit off of vulnerable patients without regard for their health or safety. When I received my medication, I was appalled to find that it was not processed in a sterile environment. This lack of quality control not only made the medication unsafe but also contradicted Zappy Health's claims of providing sterile, regulated treatments. It’s clear that they put profits over patient well-being, which is both irresponsible and dangerous. Zappy Health's lack of transparency, failure to source from licensed pharmacies, and disregard for customer safety and well-being has left me with no confidence in their services. I would advise anyone to avoid using Zappy Health and seek out legitimate, regulated providers who prioritize patient safety and adhere to industry standards.