Zappy HealthReviews of zappyhealth.com

Response from Zappy HealthNov 28, 2024

Hi Melinda, This is your team at Zappy Health. I noticed that you’ve been reaching out through multiple channels and posting similar messages on social media. I completely understand that you’re concerned and eager for an update. I wanted to let you know that your order was placed on 11/21, and since the pharmacy is currently closed for the weekend, the order is expected to be processed and shipped by Monday or Tuesday. I also tried reaching you by phone but was unable to connect and went to voicemail. While I appreciate your dedication to reaching out, I kindly ask that we keep communication through a single channel to ensure clarity and faster resolution. Rest assured, we are doing everything we can to fulfill your order as soon as possible. Thank you for your understanding, and feel free to reach out directly if you have any further concerns. Best Regards

Response from Zappy HealthNov 19, 2024

Hi Katrina! We understand it might feel like a long wait, but it’s only been 3 business days, which is well within the 5-7 business days we mention during registration. Could you kindly check your spam or junk folder as well? A message might have landed there. Let us know if you still can’t find it, and we’ll be happy to assist further!

Response from Zappy HealthNov 11, 2024

Dear Shannon, Thank you for taking the time to share your experience. We apologize for the initial issues you encountered with the appointment and the discount code. We believe these concerns have since been addressed, as we’re committed to providing a seamless experience. If there’s anything further we can assist with, please don’t hesitate to reach out. Your feedback helps us improve, and we appreciate the opportunity to make things right.

Response from Zappy HealthNov 5, 2024

Dear Patricia, Thank you for bringing this to our attention, and I sincerely apologize for any confusion or frustration this situation has caused. We understand how important it is to get started without unnecessary delays, and we are committed to resolving this for you. Upon reviewing your case, I can confirm that your invoice was paid on October 31st, not the 22nd. We sent you a clinic note on November 1st with detailed instructions, and we have a record confirming that it was read. Your order was processed the same day and placed with the pharmacy, and further instructions were shared accordingly. We genuinely want to support you and make sure you have everything you need. If there is still an issue or any questions regarding the next steps, please let us know. We are here to help, and it is very important to us that you feel confident in our efforts and communications.