K. K.
Customer support is nonexistent
Customer support is nonexistent. There's no support phone number all communication is online. When reaching out to support for help only option is online or emails. Either way you'll not get any response back. The messaging app they use is pathetic as well. Too much AI and no human interaction. If you have human support please provide the phone number on your web portal. I affirm my initial review. Stay away.
Response from Zappy HealthSep 11, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience, but we do want to clarify that we have a very large team of customer representatives who personally respond to all messages, with an average response time of less than a minute. Our goal is to provide timely and helpful support, and we’re continually working to improve. Please feel free to reach out and we’ll be happy to assist you!