Allison P.
Do some research and find a different company!
They reel you in with an advertisement stating you get $100 of your first month but once you get started it’s really only $50 and you had to commit the three months subscription to claim. After ordering it took 15 days to arrive. I was never provided with tracking information. There’s no way to contact anyone to ask questions other than a chat bot that forwards you to an autogenerated email. Still no way of actually speaking to someone. The use of the app is horrible. So is the ease of access. I did my research further after spending my money on this and found legitimate websites that are very well known whom now offer GLP-1 medications, includes Zofran without Trying to figure out how to ask for it. Do your research and do not fall for this program. I’ve sent around 12 emails asking how and trying to cancel my plan but have not been successful thus far. If I have to put stop payment so that they can’t withdraw funds automatically, then that’s what I will do. The reason for all of the great reviews on trustpilot is because they offer you a little incentive right after you sign up and haven’t even had your consultation yet. Save yourself time and money please! WLook into Weight Watchers, Thrive, Zealty just to name a few that are well known and well put together already. Not to mention CHEAPER!! Edited to Add at your responses lol I have screenshots of every complaint that I made and if allowed, I would love to post them here. None were incorrect or inaccurate. I don’t appreciate that nor the fact you can’t accept constructive criticisms and simply say you’re sorry then try to fix it. I sat in group chats all day long with folks complaining about the same things I put in my review. I find it odd that I’m am inaccurate and I corrected. Read those chats.
Response from Zappy HealthDec 11, 2024
Hi Allison, Thank you for sharing your thoughts. While we’re sorry to hear about your concerns, we want to address a few inaccuracies and clarify aspects of our program. 1. The $100 Discount: Our promotion clearly states that we offer $100 off the first month. This discount is applied transparently during checkout. There’s no $50 discount, and our pricing and subscription details are fully outlined on our website to ensure transparency. 2. Delivery Delays: While most shipments arrive on time, occasional delays can happen. We understand this can be frustrating and apologize for any inconvenience. We strive to provide tracking information for every order and will investigate why this may not have been provided in your case. 3. Customer Service Accessibility: Your comment about only reaching us via a chatbot or autogenerated emails is inaccurate. Our chatbot assists with basic inquiries, but all requests requiring further attention are reviewed manually by our customer service team. We found two emails from you, not twelve. If replies were missed, we’re happy to help resolve this promptly. 4. Program Features: Unlike some alternatives, our program includes comprehensive tools: Food, sleep, and activity journaling for tracking habits. Integration with wearables to monitor calories and activities. Extensive nutrition and exercise plans tailored to you. Access to a thriving community chat with tens of thousands of members sharing advice and support daily. We aim to provide a holistic, supportive experience that goes beyond just medication. 5. Reviews: Your claim about incentivized reviews is incorrect. While we encourage feedback, we ask for reviews at multiple points throughout the journey, including years after sign-up. This ensures reviews reflect authentic experiences over time. 6. Cancellation Process: We regret any challenges you’ve faced. Our cancellation process is designed to be straightforward, and your case has been taken care of. 7. Transparency and Value: We take pride in our transparent pricing and the extensive support we offer. While alternatives may appear cheaper, they often lack the comprehensive tools and community resources we provide. We encourage comparing programs to ensure you’re making the best choice for your goals. We’re sorry your experience didn’t meet your expectations and are here to help. Please reach out to us if you have any other concerns and we’ll work to address any remaining concerns. Thank you for your feedback, and we hope to have the opportunity to support you further.