Zappy HealthReviews of zappyhealth.com

Response from Zappy HealthDec 22, 2024

Dear Meghan, We could not find you by the listed name here and encourage you to contact us. And thank you for sharing your feedback. We are sorry to hear about your frustration and want to assure you that we take these concerns seriously. To address your claim, we genuinely do not know what specific issue you are referring to regarding pricing or unauthorized billing. Our pricing is always listed transparently on our website, including clear details about our monthly subscription plan. We are committed to full transparency to ensure our patients have all the information they need before making a decision. If there has been any misunderstanding or issue with your billing, we are here to help you resolve it promptly. Please contact us directly on our helpdesk page, and we will assist you in this matter thoroughly to ensure it is addressed to your satisfaction. We deeply regret any inconvenience this has caused and appreciate the opportunity to clarify and assist you. Your trust is incredibly important to us, and we are committed to resolving this for you.

Response from Zappy HealthJan 1, 2025

Dear Raven, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced. We understand how concerning it can be to feel left without updates or support, and we deeply regret that your experience has not met your expectations. Over the past few weeks, we’ve faced higher-than-usual volumes of inquiries, which has unfortunately impacted our response times. We know how important timely communication is, especially when it comes to your health, and we are taking steps to address these challenges and ensure every patient receives the updates and support they need. Regarding the timeline for your medication, we are actively working to streamline our processes and improve transparency about shipping timeframes. Your feedback helps us identify where we need to do better, and we are grateful for your patience as we work to make these improvements. We truly value your trust and are committed to resolving your concerns as quickly as possible. Please rest assured that your order is being processed, and we’ll do everything we can to provide you with the updates you’re waiting for. Thank you for bringing this to our attention, and we appreciate your understanding as we work to enhance our services for all of our patients. Warm regards, Zappy Health Support Team

Response from Zappy HealthDec 16, 2024

Thank you so much for your kind words and for choosing Zappy Health for your weight loss journey! We're thrilled to hear that our detailed plan met your expectations, and your positive feedback inspires us to continue improving our services.

Response from Zappy HealthDec 13, 2024

Hi Ang, We are unable to provide you a receipt for your one month invoice because you haven't paid the invoice yet that was sent to you on 12/6. Please check your email for your invoice. I am able to assist with processing your payment to be able to provide you with the requested receipt, if you would like my assistance. We are unable to send the order until payment is made. Please let me know if you have any questions. Warm Regards, Zappy Health

Response from Zappy HealthDec 11, 2024

Hi Amy E, Thank you for taking the time to share your thoughts with us. We called you but were unable to connect with you. We’re truly sorry to hear that you didn’t find the consultation as helpful as expected. Your feedback is important, and we want to address your concerns with care and transparency. Our consultations are designed to serve as a starting point for your journey, offering as much value as possible right from the beginning. During your initial session, we provided a personalized plan tailored to your unique needs, including medication recommendations, initial exercise and nutrition guidance, and actionable next steps. We believe this foundation is key to setting you up for long-term success, but we understand that expectations and experiences can vary. It’s worth noting that the consultation is just the first step in what we hope will be a collaborative process. We aim to provide ongoing support and guidance, but the initial assessment has its limits in what it can achieve in a single session. That said, we strive to ensure that every interaction with us feels meaningful and productive, and it’s disheartening to hear that this wasn’t your experience. If there’s something specific you felt was missing or that we could have done better, we’d love to hear more. Your insights can help us improve for you and others in the future. Our goal is to empower you with the tools and support you need, and we’d love the opportunity to continue assisting you on your journey. Thank you again for bringing this to our attention—we’re committed to ensuring your experience with us is as helpful and positive as it can be. Best regards,