Riley
I love this casino layout and game choices but...
I love this casino layout and their customer support was responding quickly but as of yesterday im unable to reach anyone in customer service. I have a redemption pending and im kind of worried.... update... they stole $500/550. I only received 1n50 redemption and they canceled and kept the other 500. I will be talking to a lawyer and going to court. Do not trust this company.
Response from ZonzoMar 12, 2026
Hello Riley, After reviewing your account, the winnings you referenced were generated from Bonus Sweeps Coins (SC) provided through a promotional offer. According to our platform rules, winnings obtained from Bonus SC are subject to a maximum redemption limit of 50 SC. Once the first redemption from bonus winnings is processed, the system automatically removes any remaining bonus-derived balance as part of the promotion rules. In your case, the $50 redemption was successfully processed, which represents the maximum redeemable amount from those bonus winnings. The remaining balance was therefore automatically voided by the system according to the bonus policy. We understand that bonus rules can sometimes be confusing, and we are actively working on improving how these limits are displayed in the user interface to make them clearer during gameplay. Our full Terms and Conditions, including the Bonus Sweeps Coins redemption policy, can be found here: https://www.zanzo.casino/info/zanzo-rules If you would like our support team to review your account again or explain the transaction history in more detail, please feel free to contact us directly at [email protected] and we will be happy to assist. We truly value all player feedback as it helps us improve the experience for everyone. Kind regards, Zanzo Support Team