zaniviaggi.comReviews of zaniviaggi.com

Bellissima gita in giornata tutto bene bravissimo l'autista e anche la guida complimenti da rifare altre gite

Buongiorno, sono stata domenica 17 aprile al tour dei sapori sul lago d' Iseo, è stato tutto molto bello, brava la guida, buono il pranzo, tutto piacevole e grazie a Stefania sempre brava

Abandoned in Bellagio: Appalling organization and abysmal communication We had a very bad experience with this tour and the company, with the main issue being left behind at Bellagio! I want to warn others about this company, not only of the error made by the tour guide but also the abysmal correspondence and communication following this incident. Firstly, the hotel pickup was 45 minutes later than planned. We ensured we were ready earlier than our 7:30 am pickup and had to seek two updates on the whereabouts of our driver. Before leaving Bellagio we were at the meeting point early. The guide saw us and spoke to us there. He gave us the tickets for the next boat and asked us to remain where we were. Somehow the group left without us despite us being at the correct place ahead of time and the guide knowing we were not late. The experience of being left behind was incredibly distressing and made worse by poor correspondence at the time and afterwards: The company told us to “skip the line“ to get on the next boat, but this was not possible due to the huge queue and the invalidity of our tickets. We needed to pay for new boat tickets, and wait in a line in the sun for over an hour to get a place on the later boat due to the crowds. Then the boat was a slower service with inadequate seating so we had to stand for two hours. We missed the time to explore Como. The chaos caused by being abandoned in Bellagio on the day also greatly marred our experience of Lake Como, our time in Milan and the trip to Italy as a whole. We travelled from Australia and were looking forward to the experience promised by this tour. It is unlikely we will have another chance to see this part of the world. The failures on the part of your company on the day, as well as the continuing failure to adequately communicate and provide fair compensation is a huge disappointment. We tried multiple times to get a resolution and it's now more than ten days since the incident with no resolution.

è stata organizzata una gita scolastica ed è stato richiesto un pullman con pedana per un ragazzo in carrozzina è arrivato un pullman senza pedana e la gita è stata rimandata dopo una settimana e per la seconda volta è arrivato un pullman che non può partire nuovamente per problemi tecnici. sconsiglio questa compagnia zero serietà.

We visited Genoa-St Margarit-Portofino and Verona- Simone (Lake Garda) with a wonderful guide, Monica. Very good communication skills blended with a wealth of information where we visited. The drivers Hammad and Davide were excellent. On the last day boat cruise on Lake Como- Bellagio- Como City guided by Alejandro, an equal informative and astute assistant. Amazing standards of day trips. We will not hesitate to recommend this coach touring service, Five Star in every department.

Ho usufruito delle vostre Gite fuori porta per vari anni.Mi sono sempre iscritta on line,leggendo la descrizione e scegliendo il punto di raccolta dei passeggeri a Milano:Largo Cairoli faceva per me. Negli ultimi mesi assisto pero' a improvvisi cambi nella programmazione visibile on line:Cambio di orario di partenza da Milano, per Sanremo,cambio punto di raccolta passeggeri a Milano:da Cairoli a Rogoredo(luogo poco raccomandabile dopo una certa ora,se ti sposti da sola),Non giudico la motivazione del cambio:sta di fatto che a me crea problemi.Cosi' ho dovuto disdire. Spiace.

escursione castel savoia prevista il 15 marzo. contatto l'agenzia il 14 marzo nel pomeriggio dal momento che le previsioni sono infauste. mi confermano che l'escursione si farà comunque. Appena arrivati in val d'aosta, ci viene comunicata l'impossibilità di poter procedere causa condizioni atmosferiche avverse. Poca serietà e scarsa attenzione verso il cliente. Giornata buttata e soldi per la dog sitter anche

This was our first time booking through Hellotickets, and it was a complete disaster. Their provider, Zani Viaggi, said one thing, Hellotickets said another total miscommunication, no accountability, and clearly an internal conflict. We ended up being the collateral damage. Our family was left stranded in Venice, even though we arrived on time and called for help. We were dealing with a medical emergency, and they showed no sympathy, no assistance, and absolutely no human decency. We’ve taken many tours in the past, but never experienced anything this poorly handled. Never again with Hellotickets. For future trips, we’ll continue booking with Civitatis and Europamundo they’ve always been professional, organized, and reliable.