Zanda (formerly Power Diary)Reviews of zandahealth.com

Response from Zanda (formerly Power Diary)Mar 6, 2025

Hi there - Thanks for taking the time to leave a review but we’re so sorry if we seemed difficult to contact. It’s definitely never our intention to make support feel out of reach. Our team has been busier than usual recently, and while we’ve had to keep our chat service off at times to manage support tickets effectively, you should have received a reply via email within a short time - so I'm not sure what's gone wrong there. Our service is normally something we pride ourselves on and we’ve recently welcomed some new team members to strengthen our support, but it does take time to fully train them on our system. Please note that we’re always available for a live call, not just at cancellation. If you'd still like to talk, you can book a time that suits you here: https://zandahealth.com/book-a-call/. We’d love the opportunity to discuss your situation and help you determine if Zanda is the right fit for your needs. Wishing you all the best, Fiona Harrington

Response from Zanda (formerly Power Diary)Aug 12, 2024

Hi Donna, thank you very much for your review, we are happy to hear that you find it simple to use Power Diary and that you clients enjoy the ease of use of the client portal. We appreciate your feedback about the SMS usage cost and will pass it on to our management team for review. In the meantime, please let us advise that it is possible to use the email mode of communication where applicable and the emails are sent free of charge. Please take a look at this article which maps out the SMS feature and where the emails can be used instead to decrease the SMS costs: https://support.powerdiary.com/using-power-diary-sms-feature-efficiently#charge If you have any further questions, please contact [email protected] for assistance. We are here to help! Warm regards, Irina.

Response from Zanda (formerly Power Diary)May 26, 2024

Hi Vanesha, thank you for sharing your positive experience with Powder Diary! We're thrilled to hear that you find the platform easy to navigate and appreciate the various features designed to enhance data collection, clinical records, invoicing, and scheduling for practitioners. We also value your feedback regarding the navigation steps. Our team is constantly working on improvements, and your input helps us streamline the process even further. It's great to know that our efforts to incorporate user feedback are noticed and appreciated by our community. If you have any specific suggestions or further feedback, please feel free to reach out. We're here to ensure Powder Diary continues to meet your needs effectively. Thank you once again for your thoughtful review! - Irina

Response from Zanda (formerly Power Diary)Dec 19, 2023

Hi Bradley, thank you for reaching out and sharing your feedback with us. We understand how important it is to have easy access to support when you need it. We're sorry to hear that you've encountered difficulties in connecting with our team, and we're here to help make that process smoother for you. To ensure you get the assistance you need promptly, you can reach out to us by email at [email protected] and the team will be happy to assist in organising a meeting to offer guidance and answer any questions you may have about integrating Power Diary with your business. We're committed to providing you with the support you need and ensuring your experience with Power Diary is positive and productive. - Irina

Response from Zanda (formerly Power Diary)Dec 27, 2023

Hi Eraj, thank you for sharing your feedback with us! It's great to hear that you find our software simple, easy, and approachable. We truly appreciate your thoughts on the features and design. Your input is invaluable in helping us improve. We understand the need for more versatile payment integration options and are actively exploring additional solutions. Also, we're constantly working on updating our design to enhance user experience. If you have any specific suggestions or features you'd like to see, please don't hesitate to reach out at [email protected]. Your satisfaction is our top priority, and we're committed to making our software even better for you. - Irina

Response from Zanda (formerly Power Diary)Nov 17, 2022

Hi JFP, Thank you so much for your feedback here. It’s true that you can’t ‘upload’ forms in Power Diary, but we have a form builder so you can create them within the platform. This gives you the ability for the forms to update or add client information directly to your client records (via Linked Profile Fields). And of course, the form is automatically saved to the client’s record. Online forms can be used for new client intake, telehealth consent, outcome measures, surveys, and more. If you like, our team can help set these up to suit your particular requirements. You can book a time to have a 1:1 online meeting with us here or reach out to us at [email protected]. Hopefully this will help you get more from the system. --Fiona

Response from Zanda (formerly Power Diary)Jul 7, 2022

Hi Jane, Thank you for the feedback, we have taken onboard the need to provide the abbreviations glossary for the remedial massage notes. But I also wanted to let you know that the Online Form templates are completely editable and you are able to update the templates copied from the library and even create your one templates from scratch. You can see more about using Online forms here - https://support.powerdiary.com/article/245-getting-started-with-online-forms Also, the list of marketing sources can be updated via Setup > Custom Lists > Marketing Sources. This would allow your clients to have more selections to choose from. Also, it might be worthwhile to book at training call with our customer support team. This is completely free and you can book this here: https://www.powerdiary.com/au/book-a-call/

Response from Zanda (formerly Power Diary)Jun 13, 2022

Hi Megan, Thanks a lot for your review here. In regards to the recent downtime, our development team has made several upgrades to our infrastructure which has given us extra capacity and buffer. We are very sorry for the inconvenience caused and will continue to word towards minimising this in the future (unfortunately it's not really possible to eliminate completely though). In regards to our communication about this, I'm wondering if you have seen our status page here - https://status.powerdiary.com/ and also whether you are a member of our community group on Facebook? We share any real-time announcements here and it's also a great place to connect and give/get advice from other Power Diary users. You can join this here - https://www.facebook.com/groups/powerdiary/ If it's ok with you, I'll also contact you separately as I'd love to hear your ideas for improving our communication though. All the best, Fiona