Performance Rehab and C.
Very Impressed and No Regrets!
I am so impressed with the features and the level of customer service provided by Zanda! We had been looking for at least 3 years for a new/better EHR/EMR system to switch to, and after so many dead ends with really expensive plans, we came across Zanda. At first, it seemed almost too good to be true (all of the available features and integrations for the price), but after a lot of research, Zoom calls, chats, and a free introductory trial, we fully migrated to Zanda 10 months ago (June 2025). Zanda has been everything it advertised, and more. The depth and quality of the doctor's notes have really leveled up with the AI voice transcription service. The online form templates and builders are the best I've seen in all my research, ESPECIALLY with the body diagram that patients can draw on and mark up! None of the other EMRs I looked at in our price range even offered that, and it was one of the reasons we were still doing paper intake forms in our practice. The amount of time (and paper!) that Zanda's online forms have saved me cannot be overstated. The customer support is excellent. The AI chat tool is really helpful for quick questions about features, and for more complex questions, I can connect with an actual support person. If one is not immediately available, I'll usually get a follow up email within the hour, and an offer to set up a Zoom meeting if still more assistance is needed. Zanda is the only EMR of all I researched that could actually handle our unique business model of keeping corporate wellness contracts separate from private practice patients without paying for a separate/additional practice or provider. The billing integrations with Stripe (for payments) and Ensora (for insurance claims) have revolutionized and streamlined my invoicing. I still shake my head in wonder over how much better it is to be able to do everything in Zanda than what I was doing, with 5 separate programs (our old EMR, EZ Claims for insurance, KBilling and QuickBooks for private practice billing and accounts management, and InstaMed for credit card processing), not to mention the burden of having to maintain registrations with all the different clearinghouses and insurance portals. Not going to lie, it has taken a lot of work and many months to get everything consolidated in Zanda and get all the integrations set up, but it has been worth it! Zanda is still working out some kinks in the area of U.S. claims, but even with that, they are responsive and thorough when I bring an issue to their attention, and I would NEVER go back to life before Zanda. One final mention (though I could go on!) is how impressed I am with their responsiveness to feature requests. I like to visit and read the notifications of recent enhancements and newly added features that Zanda posts and I am consistently amazed to find how many of these enhancements and added features are ones that directly and immediately benefit me - some I have personally asked for, and some I hadn't even gotten around to asking for yet. I feel so seen and heard, and assured that Zanda is constantly working to "level up".
Response from Zanda (formerly Power Diary)Apr 29, 2026
Hello, Thank you so much for sharing this - what an incredible journey to read. Making a change after three years of searching (and managing five different systems!) is no small decision, so it means a lot to hear that Zanda has delivered on what you were hoping for - and then some. The way you’ve described bringing everything into one place, from notes and forms to billing and integrations, really captures what we’re working towards: giving practices a simpler, more connected way to run day to day. It’s especially great to hear how much impact online forms and BizzyAI: Scribe transcription have had for you. Moving away from paper and reducing that manual load can be a big shift, and it sounds like it’s already paying off in both time saved and quality of records. We also appreciate your honesty about the setup process. You’re right - it can take time to fully transition and configure everything, particularly with a more complex setup like yours. Your experience helps reinforce where we can continue improving onboarding and guidance to make that path smoother for others. Thank you as well for calling out U.S. claims. We know there’s more to do there, and feedback like yours plays a direct role in shaping those improvements. Most of all, it’s great to hear that you feel heard. That’s something we care deeply about, many of our best updates come directly from conversations with customers like you, and it’s exciting to know you’re seeing that in action. We’re really grateful you chose Zanda and stuck with the transition. If there’s ever anything more we can do to support you, we’re here. Warm regards, Irina