Zanda (formerly Power Diary)Reviews of zandahealth.com

Response from Zanda (formerly Power Diary)Apr 19, 2020

Hi there and thank you for your review - although we're obviously disappointed that you're not happier with Power Diary at this moment. The reason we don't have incoming phone calls, is that it actually helps us service more people, faster. Phone calls tend to take a lot of time, which means that our team is not available during this time to help others. Previously when we offered this, it caused a lot of bottlenecks and was a source of frustration. Having said that, we are very happy to have a phone call with you. Just write our support team (by email or through our help widget), and state that you would like a phone call (remember to include your phone number). In regards to the Medicare claims, as you probably know, this is a complex area and sometimes if you use the wrong codes for the wrong services it can cause issues. Medicare's system is also sometimes down, which results in it not processing claims as well. If you're having issues though, please do contact our support team and we can help you trouble-shoot these and get to the bottom of what's going on. Our pricing hasn't changed for your size account in the last 4 years you've been using Power Diary, so hopefully, by resolving these issues (perhaps over a phone call?), we can demonstrate more value for money for you. All the best, Fiona