ZanaboutiqueReviews of zanaboutique.com

I got my product, which was difficult to obtain from other sources because it was out of stock. My only observation is that an order might take a few weeks to receive so be patient.

Lousy results. DO NOT FALL FOR THIS COMPANY. TOTAL RACKET.

On 12/6/23, I was searching for a Custom Lions Jersey for my son for Christmas. I came across zanaboutique.com, read (not carefully) FAQs and About pages which were written ok at the time and thought "seems legit". The banner on the website said order by 12/6 to get by Christmas. I placed my order that. I later discovered that my payment went to Dinh Khac Xuan. The USPS tracking number was created in Jamaica New York (company address is in Tennessee). Area code for phone number was yet another state (601- Mississippi). I thought for sure I'd been scammed and wrote it off. Then, about two weeks ago there was as an update to the tracking number saying the Jersey was on it's way 😲. It just arrived today... The day after the Lions were knocked out of Superbowl contention 😂. Anyway, long story short, I got my special order item albeit about a month later than was expected. Hope they can get their 💩 in a group, for their own sake.

Customer service is awful. Guaranteed by a certain date, received a month later. When I tried to return the used, still in the package, goods, they refused them.

Look up the street address on Google Maps it is a house! They only accept PayPal! Read the faqs-they make no sense! Why don't people do research before buying from sites?

Ordered a gift for Christmas on Dec 3 (Website says order by Dec 6 for Christmas delivery and Dec 8 for New years delivery). Checked in twice as the tracking doesn't work and when checking in, was given no help, just sorry about that - nothing we can do nor can we see tracking. It is New Years Day - still nothing. Super frustrating. Probably just going to have to say sorry to my kiddo and eat the $100 as there is nobody helpful. Usually don't do poor reviews, but very disappointed in this company.

Terrible customer service. I had successfully canceled an order and was told via email I would receive a refund in 3-5 days. I contacted them after 9 days when I had not received it and was told again I would receive a refund in 3-5 days. After not receiving the refund again, I had contacted them 4 times without any response and was left to dispute the charge with my bank . Terrible customer service. Would not recommend

This company is a scam. I ordered something on Dec 6 and still have not received it. The tracking number doesn’t work and I’m not receiving any response.