Zaan Hotel Amsterdam-ZaandamReviews of zaanhotel.com

My partner and I came to this hotel after booking via EasyJet between the 14th-17th of December. The Zaan Hotel made our stay as comfortable and as easy as possible. The staff were pleasant and welcoming, when we mentioned that our thermostat may be broken they promised it would be fixed and when we came back from dinner it was. Our room was cleaned when we requested it and I especially loved the little light buttons you could pressed to request service. The bed was comfortable, although it was two single beds put together to make a double bed which made it hard to cuddle up during the nights without us rolling into the gap in between. The breakfast was lovely though there weren’t as many options as I would’ve hoped for the price- what was there was delicious though! The room was luxurious and the shower was fantastic! They also have sockets for UK and American plugs by the TV so if you forget your adapter then it’s all good! A special shout out to the receptionist Shimá who welcomed us warmly and was very kind throughout our stay, she spoke fantastic English and was happy to chat with us like we were friends. She deserves a raise and commendation!

"Absolutely fantastic hotel! 🌟 The staff goes above and beyond, making every moment memorable. Highly recommended for an unforgettable stay! 👏✨"

This hotel is definitely NOT 4 Star . Check in was very slow. Room was small with horrible view. Smell in bathroom was awful when flushing loo. Bathroom mirror hanging off the wall. Coffee maker was leaking. Will not be returning.

We booked two double-bed rooms at the Zaan Hotel Amsterdam **a month in advance** and paid upfront, only to arrive and find out they gave our rooms to someone else. We had a late check-in after a long flight from the U.S., arriving at 11 PM, and they had no suitable rooms for us. The hotel is supposed to be a 4-star establishment near downtown Amsterdam with a rating of 9.2, but it certainly didn't live up to that. Instead of the two double-bed rooms we booked, they offered us a single-person room at the same price we prepaid. They refused to offer us another similar accommodation or a refund. We spoke to Anthony at reception, who was unhelpful and unapologetic, leaving us stranded with nowhere to sleep after a long journey. The hotel was already mad expensive, and we paid $1,000 for our rooms. This is clearly a scam. Save your money and avoid this hotel at all costs. They overbook and then don't honor their commitments, leaving you high and dry. Terrible experience. Absolutely do not come here!

We hadden via boeking.com besteld. We hadden all de tarieven betaald maar nee hoor we moeten alsnog de stadsbelasting betalen. Persoonlijk vind ik dit echt onzin vorig jaar hoefde het niet. Dus eigenlijk hebben we 45 aan niks verspild!

Slechte omgangsvormen an receptiepersoneel naar gasten toe. Personeel onderling snauwen naar elkaar. Luisteren niet naar gasten bejegening is ver te zoeken. Vinden je al snel lastig als er iets niet klopt. Na meerdere malen contact hierover gehad te hebben willen ze mij niet meer te woord staan en reageren nergens meer op. Dus let op als je bij dit hotel boekt als er iets niet klopt dan heb je een probleem waar ze niet op anticiperen Ontbijt en diner was prima personeel restaurant en bar prima erg vriendelijk en professioneel Kamer was niet schoon, klein ligging hotel prima dichtbij centrum Min punt wiet rokende menigte voor de deur. Kortom wij komen hier niet meer terug Geen aanrader.

Slechte matrassen, erg zacht, diepe kuilen.. Na dit gemeld te hebben bij receptie werden er houten platen onder de topper gelegd. Dit was nog vreselijker dan zonder, alsof je op de harde vloer sliep. Stinkend putje wastafel en spinnenwebben aan de muur maakten de ellende compleet. En dat voor toch een redelijk forse prijs.

My experience with Zaan Hotel Amsterdam left me deeply disappointed and frustrated. Despite facing extenuating circumstances, including my travel companion's diagnosis of secondary bowel cancer and immediate treatment, the hotel rigidly adhered to their non-refundable booking policy. When I reached out to them, hoping to reschedule my stay for two nights starting on March 2nd, they displayed a remarkable lack of empathy and flexibility. I understood the terms of my non-refundable booking but expected some level of understanding and assistance given the gravity of the situation. However, their refusal to accommodate a change in dates, even when I clarified that I wasn't seeking a refund, felt callous and indifferent. Their offer of a name change for the same date was not only useless but also demonstrated a complete disregard for the circumstances I was facing. It left me feeling unsupported and undervalued as a customer during a time of personal crisis. In summary, my experience with Zaan Hotel Amsterdam was marred by their inflexible policies and lack of compassion. I would caution others against booking with them, especially if they anticipate the need for any flexibility or understanding in their travel plans.