customer
YY Wireless Stands Behind What They Sell - Exceptional Customer Service
I want to give public recognition to YY Wireless. I purchased a used Samsung S25 from YY Wireless via Amazon on December 7, 2025. From the start the experience was excellent: prompt shipping, excellent condition, and flawless activation at T-Mobile. After seven months of perfect use, the phone was blocked on August 7, 2026 due to a previous owner's unpaid balance. T-Mobile explained the block was tied to the IMEI being on another account that stopped paying. YY Wireless provided proof they had checked the IMEI before sale and it was clear at that time. Instead of dismissing it as a carrier issue, YY Wireless acted immediately. They diagnosed the problem quickly, arranged a prepaid return, and issued a full refund. Every step they promised, they completed. In an industry where many sellers would say "not our problem," YY Wireless showed honesty, accountability, and customer-first values. They are exactly the kind of seller that gives buyers confidence in buying used phones through Amazon.