Shelly S.
It's getting me the product when suppose
It's getting me the product when suppose
Response from YuMOVE USSep 19, 2025
Hi Shelly, thank you so much for your review! Kind regards, Dianivette

At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing2,847 approved reviews, newest moderated first
Shelly S.
It's getting me the product when suppose
Response from YuMOVE USSep 19, 2025
Hi Shelly, thank you so much for your review! Kind regards, Dianivette
Shino M.
When I log into the system, it says I have no subscriptions even though I’m using the email that you’re sending me emails to, so I’m unable to edit delivery and find the platform clumsy before when I could get on it
Response from YuMOVE USSep 19, 2025
Hi Michelle, thank you for your review! We're sorry you're having trouble accessing your subscriptions and finding the platform difficult to use. We'll reach out via email to let you know how to access your account! Kind regards, Dianivette
June
Love the product. Not happy with auto shipping. Only company that gives you no earlynotice. By the time tou get a first notice, it has already shipped.
Response from YuMOVE USSep 17, 2025
Hi June, thank you for your review. We send an email letting you know your order will ship 4 days before processing the order and then it takes 24-48 business hours to ship the order out once it's been processed! Feel free to reach out to our Customer Care Team to assist on adjusting your subscription as needed! Kind regards, Dianivette
Julie W.
This subscription has been on time, with reminder emails, and helpful customer service. My dog's surgeon suggested it after she suffered a torn ACL. She loves the chew as much as a treat! She also has so much energy & strength again, as it's been 10 months since her surgery, and you would never guess it.
Response from YuMOVE USSep 16, 2025
Hi Julie, thank you so much for your review! Kind regards, Dianivette
holly K.
5 stars! Within two months we saw our dog's hip discomfort almost disappeared. After years of trying other products and wasting our money we finally found the right fit. I can not recommend this product enough for doggies with joint pain. But what is the icing on the cake is their phenomenal customer service! You can not ask for better customer service. I will continue to be a customer. Thank you for everything
Response from YuMOVE USSep 16, 2025
Hi Holly, thank you so much for your review! Kind regards, Dianivette
Jodie M.
Fast, easy to postpone, mostly on time
Response from YuMOVE USSep 16, 2025
Hi Jodie, thank you so much for your review! Kind regards, Dianivette
Sean J.
I dislike that I’m not able to speak to a human being for customer service. I am aware that no company provides and pays humans what it cost to provide the service as it’s been done in the past, but nevertheless, I dislike it also I want to change my damn mailing address shipping address and I’m having trouble doing that. Do you have an old person that can call me to help walk me through some stuff.? Someone that remembers what it was like, walking to school to and from uphill in the snow while listen to Metallica‘s ride the lightning? Back in the day one shit was heavy sometimes. And you wanna get a hold of somebody you leave them voicemail if you’re lucky if they have a answering machine on their home line.
Response from YuMOVE USSep 16, 2025
Hi Sean, thank you for your review and we are sorry that our Customer Care Team was not able to reach you! Please give us a call back Monday through Friday 9am-5pm EST or email us at [email protected] to further assist you! Kind regards, Dianivette
Linda S.
Quick response
Response from YuMOVE USSep 16, 2025
Hi Linda, thank you so much for your review! Kind regards, Dianivette