janet M.
Can I have 2 instead of one
Can I have 2 instead of one
Response from YuMOVE USAug 15, 2022
Hi Janet, thank you for your review. Please email us at [email protected] and we'll be happy to assist you with your query. -Chelsea

At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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janet M.
Can I have 2 instead of one
Response from YuMOVE USAug 15, 2022
Hi Janet, thank you for your review. Please email us at [email protected] and we'll be happy to assist you with your query. -Chelsea
Kim M.
This has helped with my German Shepherds hip dysplasia and arthritis so much, he moves alot better since being on this, highly recommend!
Response from YuMOVE USAug 4, 2022
Hi Kim, thank you so much for your review. We are thrilled to hear that your German Shepherd is doing so well while taking YuMOVE! Stories like this are why we do what we do. -Chelsea
Cooper
Response time is excellent. I received an email back in minutes. My only issue was that I could not create my own subscription. Everything had to go through the "bot". It did not recognize I had two dogs with the same recommendation and wanted to charge me for 2@60 packs instead of 1@120. Luckily I have 2 medium dogs, SO I combined them to be a 100+lb XL dog and the result saves me about $6 a month.
Response from YuMOVE USAug 2, 2022
Hi Cooper, thank you for your review! We're glad to hear that you've had a good experience with response time while ordering YuMOVE. We've also taken your note regarding setting up a subscription as we want the ordering process to be easy and user friendly. Please let us know if we can assist you in the future. -Chelsea
Natasha
I phoned to change an order and the lady couldn't be more helpful. Extremely professional but so friendly and down to earth. Very knowledgeable too. Excellent customer service. YouMove is a brilliant product and my dog is much happier for it.
Response from YuMOVE USAug 2, 2022
Hi Natasha, thank you for your review! We are thrilled to hear that you had a great experience with our Customer Care team and it's wonderful to know that your dog is doing so well with YuMOVE. -Chelsea
Ione F.
Maggie is in here 4 day. I don't know how it is helping because of that. As me in a week or so as to her progress
Response from YuMOVE USAug 1, 2022
Hello Ione, Thankyou very much for taking the time to review our product already. Though most of our products show results in as little as 4 weeks, we do advise using them for 60 days before seeing the full effects. We do also advise using a double amount for the first 4-6 weeks, using the loading amount will mean that you start to see the benefits as soon as possible. You may wish to continue with the loading amount this can then be reduced to the maintenance amount once you are happy that there is a difference. If you still feel like there is not a vast improvement after reducing back down over the following weeks after the loading amount, it may be an indication that you your dog may need our stronger product. I hope that this helps and if we can be of any further assistance please feel free to contact us via phone (01462 416866) or email ([email protected]), we will be more than happy to help. Kind Regards, Hannah Customer Care Team
Carol
So far everything is going good!
Response from YuMOVE USAug 2, 2022
Thank you for your review Carol! If we can be of any assistance moving forward, please do not hesitate to ask. -Chelsea
Susan H.
Took forever to get the product. After checking the status, they had to send it out twice but only received one bottle
Response from YuMOVE USAug 1, 2022
Hi Susan, thank you for your review and we do apologize again for the time it took to receive your order. Only one bottle was sent as only one bottle was purchased by you, but if you have any further questions we'd be happy to assist you. Feel free to reach out to us at [email protected] and we would love to remedy this situation for you. -Chelsea
Judy
I had a question regarding the shipment of YoMOVE I received. It was easy to find the phone number and it was answered by a real, breathing lady! What a pleasant surprise! She explained the reason I had received Plus instead of pills for a senior dog. It made sense and I was satisfied with her knowledge and explanation. Great experience!!
Response from YuMOVE USAug 1, 2022
Hi Judy, we're so happy to hear that you had a great experience with our Customer Care representative and we look forward to helping you with any needs you may have going forward. -Chelsea